ServiceNow Associate

Celestica Inc.; Chennai District; On-site; INR 600,000 - 900,000; Full time

Job summary

Celestica Inc., based in Chennai, India, seeks a motivated Associate, IT Solutions focused on ServiceNow CMDB Administration. The role manages and maintains the CMDB within ServiceNow and gathers, analyzes, and documents business requirements to deliver effective IT solutions.

You will collaborate with IT teams, respond to issues by identifying root causes and steps, and contribute to CMDB governance, workflows, and data integrity.

Qualifications

• 2 years of relevant work experience in ServiceNow.
• Bachelor's degree or equivalent combination of education and experience.
• Strong analytical and communication skills; CMDB governance experience is a plus.

Responsibilities

• Collect, analyze, and document business requirements.
• Work with IT teams to understand CMDB needs and contribute to IT solutions.
• Respond to system problems by identifying root causes and next steps.
• Assist in maintenance and integrity of the ServiceNow CMDB; develop workflows.

Skills

ServiceNow CMDB

Analytical thinking

Communication skills

Education

Bachelor's degree or equivalent

Tools

ServiceNow

Job description

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ServiceNow CMDB Admin

Date: Sep 1, 2026

Location: Guindy, Chennai, TN, IN

Summary

We are seeking a motivated and detail-oriented Associate, IT Solutions, with a focus on ServiceNow CMDB Administration. This role will be responsible for the management and maintenance of the Configuration Management Database (CMDB) within the ServiceNow platform. The successful candidate will collaborate closely with various IT teams and business partners to gather, analyze, develop, document, and communicate business requirements, ultimately contributing to the delivery of effective IT solutions.

Detailed Description

• Collect, analyze, and document business requirements
• Work with various IT teams to understand their CMDB needs and contribute to the development and delivery of IT solutions
• Respond to system problems by analyzing the issue,identifying root causes and determining the next course of action
• Participate in various IT projects as required
• Assist in the ongoing maintenance and integrity of the ServiceNow CMDB
• Assist in the development and documentation of workflows and processes related to CMDB data management and governance
• Strong customer service orientation with a proactive and collaborative approach
• Solid analytical, technical, troubleshooting, and problem-solving skills
• Effective communication skills (both written and verbal)
• Proficiency in documentation, including the creation of clear and concise flowcharts and process diagrams
• Knowledge of the business area(s) supported by the CMDB and a good understanding of their associated business processes.
• Understanding of the interrelations between various IT components (software, OS, network devices, servers, etc.)

Typical Experience

• 2years of relevant work experience in ServiceNow.

Typical Education

Bachelors Degreeor consideration of an equivalent combination of education and experience.

Educational Requirements may vary by Geography

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.

Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

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