ServiceNow Architect

VOIS; Pune District; On-site; INR 2,400,000 - 4,200,000; Full time

Job summary

VOIS invites an experienced ServiceNow Architect to lead the design and architecture of enterprise-grade solutions from Pune. You will own ITSM, CMDB, CSM, and integrations, driving performance improvements, scalable designs, and robust scripting with UI configurations.

In this role you translate complex business requirements into high-level and low-level designs, create technical documentation, and guide upgrades and migrations.

Qualifications

• Extensive experience designing ServiceNow solutions for ITSM, CMDB, and CSM.
• Strong scripting skills and platform customization.
• Proven ability to translate business requirements into scalable designs.
• Experience with integrations and APIs (REST/SOAP).
• Knowledge of UI configurations, pages and widgets.
• Two mainline ServiceNow certifications required.

Responsibilities

• Lead the design of ServiceNow solutions across ITSM, CMDB, CSM, Event Management, and Service Portal.
• Architect integrations with ServiceNow at the core platform.
• Develop high-level and low-level design documents and technical specs.
• Conduct mapping and modelling to support solution architecture.
• Manage upgrades, cloning, and performance optimisation.
• Apply advanced JavaScript to customize ServiceNow apps.
• Utilise HTML/XML, MySQL, Glide objects and ServiceNow components.
• Implement and manage REST/SOAP APIs, JDBC/ODBC, JSON and SAML2.0 interfaces.
• Design and configure UI elements like pages, macros, scripts, policies, actions, widgets.
• Drive rapid proof-of-concepts for digital transformation.
• Communicate solutions effectively to stakeholders.

Skills

ServiceNow

ITSM

CMDB

JavaScript

System integration

Technical design

Education

ServiceNow certifications (2+)

Tools

REST API

SOAP API

JDBC/ODBC

MySQL

HTML/XML

Job description

Who We Are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next‑generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry‑first model which brings together the best of in‑house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

About This Role

We are seeking a highly experienced ServiceNow Architect with over 10 years of relevant ServiceNow expertise to lead the design and architecture of enterprise‑grade solutions. The role demands deep knowledge of ITSM, CMDB, CSM, integrations, and service portals, with a strong foundation in scripting and system performance. The individual will be responsible for creating high‑level and low‑level designs, driving innovation through proof‑of‑concepts, and translating complex business requirements into scalable ServiceNow solutions.

What You’ll Do

• Lead the design of ServiceNow solutions across ITSM, CMDB, CSM, Event Management, and Service Portal modules
• Architect integrations involving multiple systems with ServiceNow as the core platform
• Develop high‑level and low‑level design documents, internal component designs, and technical documentation
• Conduct mapping and modelling exercises to support solution architecture
• Manage system upgrades, cloning, and performance optimisation activities
• Apply advanced scripting skills, particularly in JavaScript, to develop and customise ServiceNow applications
• Utilise core technologies including HTML/XML, MySQL, Glide objects, and ServiceNow scripting components
• Implement and manage ServiceNow integration interfaces such as REST/SOAP APIs, JDBC/ODBC, JSON, and SAML2.0
• Design and configure UI elements including pages, macros, scripts, policies, actions, and widgets
• Drive innovation through rapid proof‑of‑concepts aimed at digital transformation
• Communicate technical solutions effectively to key stakeholders and business partners

Who You Are

• A ServiceNow expert with 10+ years of relevant experience
• Proven experience in designing solutions involving multiple systems
• Skilled in creating HLDs, LLDs, and technical documentation
• Strong understanding of system behaviour, performance, and architecture
• Proficient in JavaScript and ServiceNow scripting components
• Holder of at least two mainline ServiceNow certifications
• Experienced in global corporate services and PaaS/SaaS/IaaS implementations
• Able to translate business requirements into sustainable ServiceNow solutions
• Technically adept in ServiceNow integrations, UI configurations, and database structures

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What’s In It For You

• Opportunity to work on cutting‑edge ServiceNow implementations in a global environment
• Exposure to complex enterprise architecture and integration projects
• Collaborative work culture focused on innovation and transformation
• Platform to influence digital transformation initiatives across corporate services

What Skills You Will Learn

• Advanced ServiceNow architecture and design methodologies
• Integration techniques using REST/SOAP APIs and other protocols
• Performance optimisation and system behaviour analysis
• Agile delivery and stakeholder communication in a global setting

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio‑economic background.

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.