ServiceNow Architect

Vodafone Group Plc; Pune District; On-site; INR 2,600,000 - 4,200,000; Full time

Job summary

Vodafone Group Plc is seeking a seasoned ServiceNow Architect to lead enterprise-grade designs for ITSM, CMDB, CSM, and Service Portal. You will architect integrations, develop high- and low-level designs, and translate complex business needs into scalable ServiceNow solutions.

The ideal candidate brings 10+ years of ServiceNow practice, strong JavaScript scripting, and a track record of global enterprise implementations. This role targets a senior professional within VOIS operations in India.

Qualifications

• 10+ years of ServiceNow experience with enterprise-scale deployments.
• Proven ability to design high-level and low-level architectures for ITSM/CMDB/CSM.
• Strong scripting and integration capabilities across REST/SOAP, JDBC/ODBC.

Responsibilities

• Lead design of ServiceNow solutions across ITSM, CMDB, CSM, Event Management and Service Portal modules.
• Architect integrations with multiple systems, with ServiceNow as core platform.
• Create design documents, map business requirements to scalable solutions, and drive rapid PoCs.

Skills

ServiceNow architecture

ITSM

CMDB

CSM

JavaScript scripting

API integrations

Education

ServiceNow certifications (2+).

Tools

REST APIs

SOAP APIs

HTML/XML

MySQL

Glide scripting

Job description

Who we areVOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.#VOIS #BeUnrivalled #CreateTheFutureAbout this RoleWe are seeking a highly experienced ServiceNow Architect with over 10 years of relevant ServiceNow expertise to lead the design and architecture of enterprise-grade solutions. The role demands deep knowledge of ITSM, CMDB, CSM, integrations, and service portals, with a strong foundation in scripting and system performance. The individual will be responsible for creating high-level and low-level designs, driving innovation through proof-of-concepts, and translating complex business requirements into scalable ServiceNow solutions.What you’ll doLead the design of ServiceNow solutions across ITSM, CMDB, CSM, Event Management, and Service Portal modules.Architect integrations involving multiple systems with ServiceNow as the core platform.Develop high-level and low-level design documents, internal component designs, and technical documentation.Conduct mapping and modelling exercises to support solution architecture.Manage system upgrades, cloning, and performance optimisation activities.Apply advanced scripting skills, particularly in JavaScript, to develop and customise ServiceNow applications.Utilise core technologies including HTML/XML, MySQL, Glide objects, and ServiceNow scripting components.Implement and manage ServiceNow integration interfaces such as REST/SOAP APIs, JDBC/ODBC, JSON, and SAML2.0.Design and configure UI elements including pages, macros, scripts, policies, actions, and widgets.Drive innovation through rapid proof-of-concepts aimed at digital transformation.Communicate technical solutions effectively to key stakeholders and business partners.Who you areA ServiceNow expert with 10+ years of relevant experience.Proven experience in designing solutions involving multiple systems.Skilled in creating HLDs, LLDs, and technical documentation.Strong understanding of system behaviour, performance, and architecture.Proficient in JavaScript and ServiceNow scripting components.Holder of at least two mainline ServiceNow certifications.Experienced in global corporate services and PaaS/SaaS/IaaS implementations.Able to translate business requirements into sustainable ServiceNow solutions.Technically adept in ServiceNow integrations, UI configurations, and database structures.Not a perfect fit?Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.What's in it for youOpportunity to work on cutting-edge ServiceNow implementations in a global environment.Exposure to complex enterprise architecture and integration projects.Collaborative work culture focused on innovation and transformation.Platform to influence digital transformation initiatives across corporate services.What skills you will learnAdvanced ServiceNow architecture and design methodologies.Integration techniques using REST/SOAP APIs and other protocols.Performance optimisation and system behaviour analysis.Agile delivery and stakeholder communication in a global setting.VOIS Equal Opportunity Employer CommitmentVodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.Join UsAt Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.AlertApply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.#JDEnhancedByTARAFollow us on social media and #StayConnectedLinkedInFacebookInstagram