ServiceNow Administrator

Talent'd HR Solutions; Bengaluru; On-site; INR 400,000 - 600,000; Full time

Job summary

A leading HR Solutions provider in Bengaluru is seeking a motivated ServiceNow Administrator with 0 to 2 years of experience and relevant certification. The role involves assisting with the administration of the ServiceNow platform, handling service requests, and configuring various modules. The ideal candidate should possess a foundational knowledge of ITSM processes and the ServiceNow platform, along with the ability to communicate effectively with clients. This role also emphasizes documentation and adherence to engineering practices.

Responsibilities

• Assist with administration and maintenance of the ServiceNow platform.
• Configure and support modules such as Incident, Problem, and Change Management.
• Handle service requests and resolve basic platform related issues.
• Manage users, roles, and access permissions.

Skills

Basic understanding of ITSM processes

Knowledge of the ServiceNow platform and navigation

Ability to troubleshoot platform issues

Capability to manage client queries

Education

Bachelor's degree in Computer Science, Information Technology, or a related field

ServiceNow Certified System Administrator (CSA) certification

Job description

This position involves gaining familiarity with Maintenance and Support (M&S) engineering concepts, practices, and methodologies. The role focuses on assisting with day to day support activities and resolving standard service requests within the client environment.

With guidance from the team, you will help identify, record, and classify low complexity problems and incidents. Responsibilities include investigating issues, assisting with diagnosis, proposing possible fixes, and supporting resolution or recovery processes.

• Identify, record, and classify problems with low complexity and impact
• Investigate and diagnose issues and propose appropriate solutions
• Detect and classify incidents, assist with investigation, resolution, and closure
• Support testing of incident fixes together with the M&S team
• Integrate updates, fixes, and change requests within the client environment
• Follow defined escalation procedures for complex or unusual incidents
• Document support tickets and contribute to technical documentation, FAQs, and release notes
• Assist in root cause analysis and recommend improvements
• Adhere to established M&S engineering practices and standards

Role Overview

Unisys is seeking a motivated ServiceNow Administrator with 0 to 2 years of experience and a valid certification. This is a client facing role, so the ability to communicate clearly with stakeholders is important along with foundational knowledge of the ServiceNow platform.

Key Responsibilities

• Assist with administration and maintenance of the ServiceNow platform
• Configure and support modules such as Incident, Problem, and Change Management
• Handle service requests and resolve basic platform related issues
• Manage users, roles, and access permissions
• Work with workflows, business rules, and UI policies
• Interact with clients and stakeholders to understand requirements and provide support
• Provide timely status updates and reports to clients
• Collaborate with internal teams to address issues and implement enhancements
• Maintain clear documentation of tasks and operational processes

Required Skills

• Basic understanding of ITSM processes
• Knowledge of the ServiceNow platform and navigation
• Ability to troubleshoot platform issues and handle service requests
• Capability to manage client queries and provide professional support

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field
• ServiceNow Certified System Administrator (CSA) certification is mandatory

Unisys is an equal opportunity employer and evaluates applicants without regard to legally protected characteristics. Employment practices may vary depending on local laws and jurisdiction.