Service Sales Manager - Imaging

GE HealthCare; Bengaluru; Presencial; INR 1.200.000 - 1.800.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Relocation assistance

Descripción de la vacante

GE Healthcare in Bengaluru, India seeks an experienced Contract Manager to oversee pre- and post-contract administration, risk analysis, and contract estimating processes supporting tenders and projects.

You will drive profitability and customer satisfaction for assigned contracts, manage service agreements and time-and-material programs, support sales campaigns, coordinate with service, parts, and field teams, and ensure timely issue resolution while linking policy with execution.

Formación

• Customer handling and commercial understanding required.
• Minimum 5 years of experience in Services & Customer Contract Management.

Responsabilidades

• Responsible for profitability and customer satisfaction for assigned contracts
• Provide service agreement and time-and-material program management
• Assist in sales campaigns for new contracts and proposals
• Assure timely resolution of customer issues and customer satisfaction for assigned contracts
• Interact with customer service, parts & transactional services, field service and other teams
• Develop in-depth knowledge of a technical discipline and apply it to policy/strategy
• Understand business drivers and how the work of the team integrates with others
• Exercise judgment and propose solutions within guided parameters

Conocimientos

Customer handling

Commercial understanding

Contract management

Communication skills

Educación

Bachelor's degree

Descripción del empleo

Job Description Summary

All activities providing the necessary support on pre- and post-contractual administration & management , Terms & Conditions of the contract and the Management of claims. Also involves definition, management, and execution of risk modeling activities in support of the contract or project. Also involves definition, management, and execution of contract estimating processes and activities to support tenders and project reviews. Impacts departmental operations and responsible for planning/execution. The role has some autonomy but is focused on execution of activities within an operating discipline covered by standard functional practices and procedures. Some judgment may be required but this is typically with guidance.

Roles and Responsibilities

• Responsible for the profitability and customer satisfaction for assigned contracts
• Provide both service agreement, and time and material program management
• Assist in sales campaigns for new contracts and proposals
• Assure timely resolution of customer issues and customer satisfaction for assigned contracts
• Interact with members of the customer service, parts & transactional services, field service, repair service and/or other teams - Function as liaison between internal organizations and customers for assigned contracts
• Developing in-depth knowledge of a technical discipline. Uses prior experience and acquired technical expertise to execute policy/strategy.
• In-depth understanding of key business drivers; uses this understanding to accomplish own work. In-depth understanding of how work of own team integrates with other teams and contributes to the area.
• Uses some level of judgment and has ability to propose different solutions outside of set parameters but with guidance. Uses prior experience and on-the-job training to solve straightforward tasks. Has access to technical skills and analytic thinking required to solve problems. May use multiple internal sources outside of own team to arrive at decisions.
• A job at this level is likely to be an individual contributor with proven interpersonal skills or an early people leader who can hire and develop talent. Provides informal guidance to new team members

Educational Qualification

Knowledge level is comparable to a Bachelor's degree from an accredited university or college

Required Qualifications

• Customer handling and commercial understanding is required with minimum 5 years of experience
• This role requires advance experience in the Services & Customer Contract Management

Desired Characteristics

• Strong oral and written communication skills
• Demonstrated ability to analyze and resolve problems
• Ability to document, plan, market, and execute programs
• Driving Channel partners to meet the desired number.

Inclusion and Diversity

GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Our total rewards

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Disclaimer

Disclaimer: GE HealthCare will never ask for payment to process documents, refer you to a third party to process applications or visas, or ask you to pay costs. Never send money to anyone suggesting they can provide employment with GE HealthCare.

Additional Information

• #LI-ML1
• #LI-Onsite
• Relocation Assistance Provided: Yes