Service Planner

Chicago Pneumatic Tool Company LLC; Hyderabad; On-site; INR 800,000 - 1,100,000; Full time

Benefits offered by this job

Friendly atmosphere

Growth opportunities

Ethical culture

Global job opportunities

Job summary

Atlas Copco Group in Hyderabad, India, seeks a Service Delivery Planning and Execution professional to manage contract creation, invoicing, and service delivery coordination with regional teams.

You will work with SAP to create and maintain service contracts, monitor pricing/renewals, handle spare parts orders, and support operations with Movilizer and MAM2 platforms for timely service job closure.

Qualifications

• Bachelor’s degree or diploma in engineering or a related field.
• Experience in service operations with a focus on customer satisfaction.
• Proficiency in computer skills and ERP systems, including SAP.

Responsibilities

• Plan and execute service delivery activities and document them clearly.
• Create new service contracts with required terms and conditions in SAP.
• Maintain service contracts: monitor yearly pricing, duration and renewal.
• Process service contract invoicing and generate billing references.
• Book spare parts and equipment orders; coordinate with CSO.
• Collaborate with regional teams to ensure timely service contract execution.
• Monitor service job activity using Movilizer; support regional CSO.
• Handle vendor PO creation and sub-contractor invoicing; data stewardship.
• Identify system changes; liaise with IT and product manager for actions.

Skills

SAP experience

Cross-functional teamwork

Administrative tasks

Strong communication skills

Education

Bachelor's degree in engineering

Tools

Movilizer

MAM2

ERP systems

SAP

Job description

• Date of Posting: September 9, 2026
• Last date to apply: September 23, 2026

Your role

• Service Delivery Planning and Execution
• Responsible for New Service Contract creation.
• Receive details of the contract terms & Conditions (e.g. M/c Sr no, Customer details, tenure of contract, the value of the contract, the scope of contracts etc.) from regional sales & service team and creating contracts in SAP.
• Responsible for Service Contract Maintenance. Check Contract yearly price , duration, renewal etc
• Responsible for Service Contract Invoicing (RunningBilling due list report and invoicing with reference to regional billing statement)
• Responsible for Spare parts and Equipment order booking
• Close Co ordination with regional CSO for service contract execution.
• Monitoring Service job activities through Movilizer ,support to regional CSO & follow up for timely closing of service jobs
• O&M contractor Purchase order creations and sub contractor invoice processing.
• Data Steward Vendor master
• Movilizer & MAM2
• Resolve queries/ issues on the systems like MAM2.
• Analyse recurring issues with the systems and resolve them with the IT department;Identify system changes needed to support organization plans, validate the same with the supervisor and implement changes along with the IT department.
• To escalate the unresolved issues to the Product manager, whenever necessary so that immediate action can be taken to resolve them.
• SRM Responsible for Non Core purchase.
• Responsible for Vendor orders creation & payment Processing & keeping record

To succeed, you will need

• Education-Bachelor’s degree or diploma in engineering or a related field.
• Relevant Experience-Background in the service industry with a solid understanding of service operations and customer satisfaction,
• Key Skills and Attributes - Proficient in computer skills and experienced with SAP or similar ERP systems,Demonstrated ability in cross-functional teamwork and administrative tasks andStrong verbal and written communication skills.

In return, we offer

• A friendly, family-like atmosphere
• Plenty of opportunities to grow and develop
• A culture known for respectful interaction, ethical behaviour, and integrity
• Potential to see your ideas realized and to make an impact
• New challenges and new things to learn every day
• Access to global job opportunities, as part of the Atlas Copco Group

Job location

Country and city

India, Hyderabad

Contact information

Talent Acquisition Team: Atlas Copco Group

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