Service Parts Program Integrator

GE HealthCare; Bengaluru; On-site; INR 1,500,000 - 2,100,000; Full time

Benefits offered by this job

Relocation assistance provided

Job summary

GE HealthCare is seeking a Service Parts Program Integrator in Bengaluru to lead cross-functional collaboration ensuring service-readiness for NPIs and to drive optimal spare parts strategies across the product lifecycle.

You will partner with PCS Engineering, Product Management and GSPO to resolve obsolescence, manage inventory, and secure continued service after end of sales, while delivering on regional pricing and availability goals.

Qualifications

• Bachelor’s degree with minimum 5 years’ experience.
• 3 years’ experience in cross-functional product development/integration, product support or project management.
• Ability to work effectively across functions to deliver results for a global environment.
• Experience working with product installed base teams or field service teams.
• Excellent English verbal and written communication skills.

Responsibilities

• Ensure customer satisfaction for NPIs by delivering service parts readiness and availability on time.
• Improve product quality by monitoring post-NPI service demand and escalating issues.
• Review all engineering changes for impact to service parts and prevent fulfillment gaps.
• Improve fulfillment by prioritizing obsolescence and CR workload for engineering and GSPO teams.
• Collaborate with engineering to build service part lists for milestones and ensure continued service after product end of sales.
• Support Last Time Buy and Supplier Move projects to ensure spare part availability till End of Guaranteed Service.
• Support VCP activities to increase availability of repaired and harvested spare parts.
• Drive regional spare part pricing to secure revenue and margin targets.

Skills

Cross-functional collaboration

English communication

Project management

Stakeholder alignment

Education

Bachelor’s degree

MBA or master’s degree (preferred)

Tools

MyWorkshop PDM

Oracle GLPROD

SPM

Job description

Job Description Summary

Service Parts Program Integrator is the key interface between Patient Care Solutions (PCS) Engineering Teams (NPI and IB), Product Management and the Global Service Parts Organization (GSPO) across the entire product lifecycle. The role leads cross-functional collaboration to ensure service-readiness for New Product Introductions (NPIs), to resolve technical obsolescence of service parts, to build a strategy to continue service after end of product sales and to reduce service inventory in anticipation of product End of Guaranteed Service (EOGS). As a Program Integrator (PI) you will serve as the focal interface between multiple functions. You will gain great cross-functional exposure & project leadership skills, leading daily interactions with supply chain, sourcing, engineering, Service Segment Lifecycle Leaders, etc., aiming to create the optimal solution for customers and business around spare part strategies.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Key Responsibilities

• Ensure customer satisfaction for NPIs by delivering service parts readiness and availability on time.


• Improve product quality by monitoring post-NPI service demand, identifying potential quality problems, and escalating to Engineering and Global parts organization.


• Review all engineering changes for impact to service parts; prevent fulfillment gaps and trapped inventory due to engineering changes.


• Improve fulfillment by prioritizing technical obsolescence and Supplier Change Request workload for supporting engineering and GSPO teams.


• Collaborate with engineering teams to build service part lists for products going through M6, M7 and M8 milestones; develop strategy to ensure continued service parts fulfillment after product end of sales.


• Support of Last Time Buy and Supplier Move projects to ensure spare part availability till End of Guaranteed Service.


• Support VCP activities to increase availability of repaired and harvested spare parts.


• Help to drive regional spare part pricing activities to secure revenue and margin targets.

Quality Specific Goals

• Aware of and comply with the GE HealthCare (GEHC) Quality Manual, Quality Management System, Quality Management Policy, Quality Goals and applicable laws and regulations as they apply to this job type/position.


• Complete all planned quality and compliance training within the defined deadlines.


• Identify and report any quality or compliance concerns and take immediate corrective action as required.

Required Qualifications

• Bachelor’s degree with minimum 5 years’ experience.


• 3 years’ experience in cross-functional product development/integration, product support or project management.


• Ability to work effectively across functions to deliver results for multiple commitments in a global environment.


• Experience working with product installed base teams or field service teams.


• Ability to manage competing priorities.


• Ability to monitor and manage critical path elements of consolidated projects.


• Excellent English verbal and written communication skills.


• Ability to make formal presentations.

Preferred Qualifications

• MBA or master’s degree.


• Patient Care Solutions (MS, DCAR, MIC, ARC) product knowledge and experience.


• Experience working in MyWorkshop PDM system.


• Experience working in Oracle GLPROD or other ERP Systems.


• Experience working in SPM or other Planning Systems.


• Strong analytical skills.


• Proven experience improving processes and accelerating change.

Inclusion and Diversity

GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership - always with unyielding integrity. Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities.

Additional Information

Relocation Assistance Provided: Yes