Service Owner

Nokia; Dadri; On-site; INR 1,800,000 - 3,200,000; Full time

Benefits offered by this job

Hybrid working

Health insurance

Life and accident insurance

Career growth

Learning platforms

Job summary

Nokia India is seeking a Service Owner to oversee corporate IT Network services contract management and expense governance globally. You will handle RFP/RFQ processes, invoicing accuracy, SLA adherence, and contract term timelines.

The role requires a science/engineering degree with 5–10 years in IT infrastructure networks, plus strong SAP, Excel, and Power BI skills, and robust vendor management capabilities; you will collaborate with global teams to optimize spend and performance.

Qualifications

• Bachelor's degree in science or engineering with 5-10 years' IT infra networks experience.
• Understanding of IT infra networks service charging and contracting terms.
• Strong Excel/Power BI and SAP knowledge.
• Experience with contract management and vendor invoicing.
• Ability to work with global teams and lead changes.

Responsibilities

• Manage IT Network services contract and expense management worldwide.
• Prepare and manage end-to-end Network Hardware RFP/RFQ/RFI and pricing negotiations.
• AMC renewals with OEMs/third parties and track expiry.
• Update SNOW database with contracts and vendor info; manage invoices and disputes.
• Provide spend and trend analyses; communicate with IT units.

Skills

IT Infra Networks knowledge

Financial analysis

Vendor management

Education

Bachelor's degree in science or engineering

Tools

SAP

Excel

Power BI

Job description

Job Description

As a Service Owner is responsible for Nokia corporate IT Network services contract management and expense management worldwide. This includes but not limited to conducting Network Hardware related RFP/RFQ; managing invoices to ensure accuracy, managing disputes due to inaccurate/mischarges, failing SLA; GR booking, PO management and Latest Estimates/outlook estimates.

How You Will Contribute And What You Will Learn

• As a Service Owner is responsible for Nokia corporate IT Network services contract management and expense management worldwide. This includes but not limited to conducting Network Hardware related RFP/RFQ; managing invoices to ensure accuracy, managing disputes due to inaccurate/mischarges, failing SLA; GR booking, PO management and Latest Estimates/outlook estimates.
• Prepare and Manage E2E Network Hardware related RFP/RFQ/RFI, First level initial pricing negotiation and Manage contract term timelines
• AMC renewals with Network Hardware OEMs or Third parties, Cost comparison analysis with OEM/Third party quotes for AMC and Regular tracking of AMC contract expiry and timely renewals
• Vendor Contracts regular update in SNOW Database along with updated contact matrix, if any Comparison of AMC data with End of Service Life equipment,Receive and validate supplier invoice, Reconcile invoice against inventory, contract, pricing, Identify billing error, Incorrect charge, determine supplier credits Request and drive dispute, credit, discount management,Provider service delivery performance and SLA, and Perform GR booking, analyze and resolve GRinvoice gaps, monitor GR ->invoice -> payments within contract payment terms ensure on-time payments, Provide Spend analysis, Trend analysis, Communicating with various Business/IT Units for Networks requirements
• Maintain and update Networks inventory in Limatoo, SAP etc, inventory quality control and periodical auditing and generating reports for operation and service need,Preparation of Actuals Vs LE on monthly basis

Key Skills And Experience

Must-Have

• Bachelor's degree in science or engineering with 5-10 years experiences with Broad knowledge of IT Infra Networks including LAN, Hosting Networks etc., service offerings, technologies and market trends.
• Thorough understanding of IT Infra Networks service charging components and understanding of contracting terms can help with the effective governance of services delivered by suppliers
• Good financial and analytical background, financial system such as SAP would be a plus.
• Strong knowledge with tools, Microsoft office (e.g excel, power BI), Database structure and tools and Capable of working with teams and leading changes
• Knowledge of Project Management methodology how processes & Knowledge areas can be applied to achieve important Milestones successfully

Nice-To-Have

• Ability to work with third party suppliers and vendors related to service offerings and billing/invoicing methods, Good understanding of ITIL processes and Strong analytical skills
• Self-driven, motivated, efficient, independent thinking and Excellent verbal and written communication skills
• Eager and capable of working in a global multi-cultural team and to develop him/her self

About Us

Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.

Learn more about life at Nokia.

Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

Discover more about the recruitment process at Nokia.

About The Team

Some of our benefits in India:

• Flexible and hybrid working arrangements to support work–life balance
• Health and well-being support – medical insurance for you and your family, health check-ups, life and accident insurance, well-being programs, and employee resource groups
• A minimum of 90 days of Maternity and Paternity Leave based on eligibility
• Personal Support Service 24/7 – a confidential support channel open to all Nokia employees and their families in challenging situations
• Career growth & mobility – technical career paths, job rotations, international assignments, and relocation support
• Continuous learning – technical certifications, mentoring programs, coaching, and digital learning platforms
• Opportunities to innovate and contribute through Nokia’s research and development environment
• Recognition programs that celebrate outstanding contributions
• Workplace support – ergonomic working support and mobile device programs based on eligibility

Requirements