Service Operations Specialist

Vertiv; Mumbai; On-site; INR 450,000 - 650,000; Full time

Job summary

Vertiv in Mumbai is seeking a UPS Service Engineer / Sr. Engineer to perform preventive maintenance, diagnose faults, and restore uptime for critical power systems.

The role emphasizes on-site service, quick response to breakdowns, and close coordination with technical teams to ensure service contracts are met. The candidate should have electrical engineering qualifications and hands-on experience with online UPS systems, batteries, STS, and power distribution.

Qualifications

• Experience with scheduled preventive maintenance to maximize system reliability.
• Ability to diagnose faults and restore UPS operation with minimal downtime.
• Understanding of electrical drawings and technical documentation.

Responsibilities

• Attend breakdown calls and emergency service requests within SLA.
• Provide on-site support for Time & Material breakdown cases.
• Coordinate with technical support for critical fault escalations.
• Ensure completion of scheduled preventive maintenance within timelines.
• Maintain high maintenance standards and thorough servicing.
• Identify potential equipment failures and recommend corrective actions.
• Deliver professional service and support to achieve customer satisfaction.
• Minimize downtime by efficient fault diagnosis and repair.
• Aim for high first-visit resolutions and proper spare parts planning.
• Close breakdown cases with fault rectification and root-cause analysis.

Skills

Online UPS Systems

UPS architecture 1200 kVA

Data Centre electrical infrastructure

Batteries, STS, switchgear

Commissioning and servicing critical }

Education

BE/BTech/Diploma in Electrical/Electronics/Power Electronics

Job description

Job Description:

Job Description

Position

UPS Service Engineer / Sr. Engineer

Education

BE/ B-Tech/ Diploma- Electrical Engineering / Electronics Engineering / Power Electronics Engineering.

Overview

The UPS Service Engineer is responsible for carrying out scheduled preventive maintenance activities to maximize system reliability, optimize performance, reduce downtime, and ensure compliance with service contracts and customer requirements also responsible for responding to emergency breakdown calls, diagnosing faults, restoring system operation, minimizing downtime, and ensuring safe execution of corrective maintenance activities.

Key Points

• Attend breakdown calls and emergency service requests within committed SLA response times and contractual obligations.
• Provide on-site support for Time & Material breakdown cases.
• Coordinate with technical support teams for critical fault escalations.
• Ensure 100% completion of scheduled preventive maintenance activities within contractual timelines and company-defined service schedules.
• Maintain high-quality maintenance standards through accurate inspections, thorough servicing, and adherence to established maintenance procedures.
• Proactively identify potential equipment failures, performance degradation, and reliability risks, and recommend corrective actions before system outages occur.
• Deliver professional service and technical support to achieve or exceed targeted customer satisfaction ratings.
• Minimize equipment downtime by diagnosing faults efficiently and restoring UPS systems within targeted repair timelines.
• Achieve a high percentage of first-visit resolutions through effective troubleshooting, technical expertise, and proper spare parts planning.
• Ensure timely closure of breakdown cases by completing fault rectification, documentation, root cause analysis, and customer sign-off within defined service targets.
• Maintain a high level of customer satisfaction by providing responsive support, clear communication, and effective problem resolution during critical service events.
• Maintain daily Time sheet, Call Closure in FSM Application.

Technical Skills

• Strong understanding of Online 3-Phase UPS Systems.
• Knowledge of UPS architecture up to 1200 kVA.
• Knowledge of Data Centre electrical infrastructure.
• Understanding of batteries, STS, switchgear, and power distribution systems.
• Experience in commissioning and servicing critical power equipment.
• Ability to interpret electrical drawings and technical documentation.

About Us

The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPLES

Safety. Integrity. Respect. Teamwork. Inclusion.

OUR STRATEGIC PRIORITIES

• High-Performance Culture
• Customer Focus
• Operational Excellence
• Innovation
• Financial Strength

VERTIV BEHAVIORS

• Own it
• Act with urgency
• Foster a customer-first mindset
• Think big and execute
• Lead by example
• Drive continuous improvement
• Learn and seek out development
• Promote transparent & open communication

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [e-mail]