Field Service Engineer II

Vertiv Energy Pvt Ltd; Bengaluru; Hybrid; INR 900,000 - 1,500,000; Full time

Job summary

Vertiv seeks an Engineer II - Field Service to provide on-site and remote technical support for UPS systems, PDUs, STS, and other power electronics. You will diagnose hardware and software issues, perform preventive maintenance, and assist with commissioning.

Travel to customer sites is required, with after-hours support when needed. You will document findings, train customers, and stay current with Vertiv products and industry best practices.

Qualifications

• Diploma/bachelor’s degree in electrical engineering/Electronics Engineering.
• Experience: 8–10 years in UPS systems support or related field; Vertiv products preferable.

Responsibilities

• Provide on-site and remote support for UPS systems installation, maintenance and troubleshooting.
• Perform preventive maintenance and document maintenance actions with accuracy.
• Diagnose hardware, software, and network-related issues affecting UPS performance and resolve them.
• Assist in commissioning of new UPS installations.
• Communicate with customers to understand needs and provide effective solutions.
• Document service visits, including findings and recommendations for future maintenance.

Skills

Electrical theory

UPS technology

Diagnostics

Remote monitoring

Education

Diploma/Bachelor's in Electrical Engineering

Tools

Remote monitoring tools

Network protocols

Job description

Engineer II - Field Service

Brief Job Description: Responsible for providing on-site and remote technical support, maintenance, and troubleshooting for uninterruptible power supply (UPS) systems, PDU (Power Distribution Units), STS (Static transfer Switches), AHF(Active Harmonic filters) and other similar Power electronics products. The role requires extensive knowledge of UPS systems, strong analytical skills, and the ability to work independently or as part of a team to ensure the reliability and performance of power systems.

Key Responsibilities

Technical Support: Provide on-site and remote support for installation, maintenance, and troubleshooting of UPS systems. Diagnose and resolve hardware, software, and network-related issues affecting UPS performance. Assist in the configuration and commissioning of new UPS installations.

Preventive Maintenance: Conduct routine inspections and preventive maintenance on UPS systems to ensure optimal performance. Maintain accurate records of maintenance activities, including any repairs or replacements.

Customer Interaction: Communicate effectively with customers to understand their needs and provide appropriate solutions. Train customers on the proper use and maintenance of UPS systems.

Documentation and Reporting: Prepare detailed reports of service visits, including diagnostic findings, actions taken, and recommendations for future maintenance. Maintain up-to-date documentation of all service activities and customer interactions.

Technical Training and Development: Stay current with the latest developments in UPS technology and industry best practices. Participate in ongoing training and professional development to enhance technical skills and knowledge.

Compliance and Safety: Adhere to all safety protocols and guidelines to ensure a safe working environment. Ensure compliance with company policies and industry standards in all service activities.

Qualifications

• Education: Diploma/bachelor’s degree in electrical engineering/Electronics Engineering.
• Experience: Minimum of 8-10 years of experience in UPS systems support or a related field. Experience with Vertiv Products is preferable.
• Technical Skills: Strong understanding of electrical and electronics principles and UPS technology. Proficiency in diagnosing and repairing UPS systems. Familiarity with network protocols and remote monitoring tools.
• Soft Skills: Excellent problem-solving and analytical skills. Strong communication and interpersonal skills. Ability to work independently and manage multiple tasks effectively.

Work Environment

The position may require travel to customer sites and may involve working in various environmental conditions. Flexibility to work outside regular business hours for emergency support and maintenance activities.

Additional Requirements: Ability to travel as needed. Ability to lift and handle UPS components and equipment.

Core Principles & Behaviors

Our Core Principles: Safety. Integrity. Respect. Teamwork. Inclusion.

Strategic Priorities

• High-Performance Culture
• Customer Focus
• Operational Excellence
• Innovation
• Financial Strength

Vertiv Behaviors

• Own it
• Act with urgency
• Foster a customer-first mindset
• Think big and execute
• Lead by example
• Drive continuous improvement
• Learn and seek out development
• Promote transparent & open communication

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

Experience Level: Mid Level