Service & OF - Field Service

Elekta; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

Elekta is hiring a Field Service Engineer in Gurugram, India. The role requires a strong electronics background and the ability to travel as needed to service medical devices.

You will perform routine troubleshooting, calibrations, and preventative maintenance across Elekta’s modality offerings while ensuring accurate reporting and safety standards. The position emphasizes customer-facing responsibilities, professional representation, and strict adherence to company policies and regulatory

Qualifications

• Bachelor’s degree or equivalent experience in Electronics.
• 3–5 years of related field service experience.
• Strong electronics background and willingness to travel.

Responsibilities

• Independently perform routine troubleshooting and repairs on the designated modality with a high success rate of diagnosing the problem while working within the escalation procedure.
• Able to complete all Technician Responsibilities with accuracy.
• Perform routine calibrations and preventative maintenance on their designated modality and secondary modality.
• Perform installations with assistance, on designated and secondary modality.
• Work safely on Elekta’s full range of products including medical devices producing high-energy ionizing radiation.
• Read, analyze, interpret, and follow signal flow on blueprints, schematics, and wiring diagrams.
• Instruct customers and staff in proper use of the equipment.
• Submit timely and accurately; service reports, timesheets, expense reports, film badges and other paperwork as assigned.
• Parts inventory management (part sales where applicable).
• Incorporates Elekta Values into all department functions and responsibilities.
• Adhere to all Elekta directives, policies, and procedures.

Skills

Electro-mechanical aptitude

Computer literate

Written and verbal communication

Customer service

Report preparation

Willingness to travel

Heavy machinery handling

Education

Bachelor’s degree or equivalent (Electronics)

Tools

Oscilloscopes

Multimeters

Hand tools

Job description

We don’t just build technology. We build hope for everyone dealing with Cancer.

Elekta is shaping the standard of care, together with healthcare providers, by developing precision radiation medicine that brings advanced radiotherapy into routine clinical practice. Our solutions support consistent, efficient and personalized care, addressing evolving patient needs. Through adaptive radiotherapy, precision treatment delivery and integrated workflows, Elekta supports care teams across a range of clinical settings. Each year more than 2 million patients are treated using Elekta solutions across over 130 countries. Elekta is headquartered in Stockholm, Sweden, with over 4,000 employees and offices in more than 40 countries. The company is listed on Nasdaq Stockholm. For more information, visitelekta.com.

Description

• As a Field Service Engineer, you must be customer-focused and able to perform all mechanical and electronic repairs required in a timely fashion, while meeting all required administrative requirements.
• You must have a strong electronics background, and available to travel when required. This position warrants the highest level of professional representation between the customer and the company in all aspects of the customer relations.

Responsibilities

• Independently perform routine troubleshooting and repairs on the designated modality with a high success rate of diagnosing the problem while working within the escalation procedure.
• Able to complete all Technician Responsibilities with accuracy.
• Perform routine calibrations and preventative maintenance on their designated modality and secondary modality.
• Perform installations with assistance, on designated and secondary modality.
• Work safely on Elekta’s full range of products including medical devices producing high-energy ionizing radiation.
• Read, analyze, interpret, and follow signal flow on blueprints, schematics, and wiring diagrams.
• Instruct customers and staff in proper use of the equipment.
• Submit timely and accurately; service reports, timesheets, expense reports, film badges and other paperwork as assigned.
• Parts inventory management (part sales where applicable).
• Incorporates Elekta Values into all department functions and responsibilities.
• Adhere to all Elekta directives, policies, and procedures.

Authorities

N/A

Relevant Knowledge, skills and competencies

• A minimum of a bachelor’s degree or equivalent experience preferably in Electronics.
• Minimum of 3 - 5 years of related field service experience.
• Electro-mechanical aptitude is required.
• Must be computer literate.
• Proficiency in the use of test equipment and hand tools including oscilloscopes, multi-meters.
• Must have effective written and verbal communication skills.
• Exceptional customer service skills.
• Ability to organize and prepare reports.
• Ability to bend and lift heavy machinery/equipment.
• Must be willing to travel when required, based on the needs of the business.
• Uphold the Elekta’s philosophy and all policies and procedures by maintaining appropriate controls to assure full compliance with applicable laws and regulations, there by fulfilling legal responsibilities and enhancing the quality of our organization.