Senior Service Engineer

Elekta AB; Gurgaon; In loco; INR 1.200.000 - 2.400.000; Tempo pieno

Descrizione del lavoro

Elekta AB in India is seeking a skilled field service technician to provide technical support on Elekta radiotherapy products. The role covers diagnosing, repairing, calibrating, and installing systems, ensuring high accuracy and safety compliance.

Strong knowledge of X-ray equipment and healthcare electronics is essential. Travel to client sites will be required; you will support sales/service with technical guidance, maintain documentation, and stay updated on new product offerings.

Competenze

• Strong technical acumen on X-ray products and knowledge on electronics in healthcare industry.
• Minimum 7–10 years of field service experience in related roles.
• Good English reading/writing and verbal communication.

Mansioni

• Independently perform routine troubleshooting and repairs on designated modality with high success.
• Perform routine calibrations and preventative maintenance on their designated modality and secondary modality.
• Installations with assistance on designated and secondary modality.
• Read, analyse, interpret and follow schematics and wiring diagrams.
• Provide technical advice to Sales/Customer Service and customers.
• Submit timely service reports, timesheets and required paperwork.

Conoscenze

X-ray products

Electronics in healthcare

Formazione

Electronics degree/diploma

Strumenti

Oscilloscopes

Multi-meters

Descrizione del lavoro

We don’t just build technology. We build hope for everyone dealing with Cancer. Elekta is shaping the standard of care, together with healthcare providers, by developing precision radiation medicine that brings advanced radiotherapy into routine clinical practice. Our solutions support consistent, efficient and personalized care, addressing evolving patient needs. Through adaptive radiotherapy, precision treatment delivery and integrated workflows, Elekta supports care teams across a range of clinical settings. Each year more than 2 million patients are treated using Elekta solutions across over 130 countries. Elekta is headquartered in Stockholm, Sweden, with over 4,000 employees and offices in more than 40 countries. The company is listed on Nasdaq Stockholm. For more information, visit elekta.com.

Description: Technical support on All Elekta products

Responsibilities

• Responsibilities - (Using bullet points, identify the detailed aspects and specific responsibilities related to the key results areas of the function.
• Strong technical acumen, specifically on Xray products and knowledge on electronics in healthcare industry
• Able to complete all Technician Responsibilities with 100% accuracy.
• Independently perform routine troubleshooting and repairs on the designated modality with success rate of diagnosing the problem within given area while working within the escalation procedure.
• Perform routine calibrations and preventative maintenance on their designated modality and secondary modality within given area.
• Perform installations with assistance, on designated and secondary modality.
• Work safely in confined areas, including high current/ high voltages modulators (20- 50 kV, 1500A), and use peripheral vision to gauge distances. The confined areas have potential hand/arm ‘traps.’ Depth perception is critical.
• Work safely on Elekta’s full range of products including medical devices producing high-energy ionizing radiation.
• Read, analyse, interpret and follow signal flow on blueprints, schematics, and wiring diagrams.
• Instruct customers and staff in proper use of the equipment.
• Assist Sales/Customer Service with technical advice.
• Stay current on all new products.
• Submit timely and accurately; service reports from customers signed sealed, closure of calls in systems, timesheets, expense reports, film badges and other paperwork as assigned.
• Parts inventory management ordering for required sites and return of parts (Part sales where applicable).
• Provide product feedback to home office.
• Maintain all company-leased equipment, including company computer, parts, and tools.
• Perform other related duties as assigned or requested.
• Incorporates Elekta Values into all department functions and responsibilities.
• Adhere to all Elekta directives, policies, and procedures.
• Service business new contract collection and existing renewals of contract along with payment collections.
• Adherence to all the Elekta process and Closure of all KPI as assigned.
• Good knowledge on Information Technology IT interferacing systems like hardware, IP config, networking and DICOM.
• Customer interaction with strong Relationship mindset, faster responsiveness attitude and Team player attributes.

Authorities Relevant Knowledge, skills, and competencies

• Degree preferably in Electronics or equivalent like Diploma.
• Minimum of 7-10 years of related field service experience.
• Possess a good electro-mechanical aptitude.
• Computer literate.
• Proficiency in the use of test equipment and hand tools including oscilloscopes, multi-meters etc.
• A good understanding of Good Manufacturing Practice, including ESD requirements.
• Must have effective written and verbal communication skills.
• Exceptional customer service skills.
• Ability to represent the organization in a professional and positive manner.
• Ability to organize and prepare reports.
• Must be willing to travel when required and work independently.
• Uphold the Elekta’s philosophy and all policies and procedures by maintaining appropriate controls to assure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of our organization.
• Good English skills especially read and write skills. Good listening comprehension with oral English capabilities are preferred.
• AERB radiation certification if available.

Physical Requirements

Physical Requirements (Physical demands & work environment) :The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Physical Demands: While performing the duties of this job, employee is occasionally required to stand, walk, sit, and use hands to handle objects and tools; reach with hands and arms, talk and hear. Employee must occasionally lift and/or move light to moderate weight. Specific vision abilities required by the job include close vision and the ability to adjust focus. Work Environment: The noise level and temperature in the work environment is usually moderate. Travel: Must be able to travel up to --% of the time.

About Elekta

As a leader in precision radiation therapy, Elekta is committed to ensuring every patient has access to the best cancer care possible. We openly collaborate with customers to advance sustainable, outcome-driven and cost-efficient solutions to meet evolving patient needs, improve lives and bring hope to everyone dealing with cancer. To us, it's personal, and our global team of 4,700 employees combine passion, science, and imagination to profoundly change cancer care. We don’t just build technology, we build hope. Elekta is headquartered in Stockholm, Sweden, with offices in more than 120 countries and listed on Nasdaq Stockholm. For more information, visit elekta.com or follow us on LinkedIn, Glassdoor, Twitter, Facebook, Instagram and YouTube.