Service & OF - Field Service

Elekta AB; Gurgaon; On-site; INR 600,000 - 900,000; Full time

Job summary

Elekta AB is a global leader in precision radiation therapy. We seek a Field Service Engineer to perform mechanical and electronic repairs, calibrations, and preventive maintenance at customer sites across India.

You will represent Elekta professionally, travel as needed, and ensure service reports and documentation meet company standards. The role requires a strong electronics background, ability to travel, and excellent communication with customers.

Qualifications

• Bachelor’s degree in Electronics or equivalent experience.
• 3–5 years of field service experience preferred.
• Strong electronics background with ability to read schematics and use test equipment.
• Willingness to travel to customer sites as required.
• Excellent written and verbal communication with customers.

Responsibilities

• Independently perform routine troubleshooting and repairs on designated modality.
• Complete technician responsibilities with accuracy.
• Perform routine calibrations and preventive maintenance.
• Perform installations with assistance on designated and secondary modality.
• Work safely on medical devices producing high-energy ionizing radiation.
• Read and interpret blueprints, schematics, and wiring diagrams.
• Instruct customers and staff in proper use of equipment.
• Submit service reports, timesheets, and other paperwork accurately.
• Manage parts inventory where applicable.

Skills

Electronics background

Field service experience

Customer service

Read schematics

Test equipment proficiency

Communication skills

Travel readiness

Education

Bachelor’s degree in Electronics

Tools

Oscilloscopes

Multimeters

Job description

We don't just build technology. We build hope for everyone dealing with Cancer. Elekta is shaping the standard of care, together with healthcare providers, by developing precision radiation medicine that brings advanced radiotherapy into routine clinical practice. Our solutions support consistent, efficient and personalized care, addressing evolving patient needs. Through adaptive radiotherapy, precision treatment delivery and integrated workflows, Elekta supports care teams across a range of clinical settings. Each year more than 2 million patients are treated using Elekta solutions across over 130 countries. Elekta is headquartered in Stockholm, Sweden, with over 4,000 employees and offices in more than 40 countries. The company is listed on Nasdaq Stockholm. For more information, visit elekta.com.

Description

• As a Field Service Engineer, you must be customer-focused and able to perform all mechanical and electronic repairs required in a timely fashion, while meeting all required administrative requirements.
• You must have a strong electronics background, and available to travel when required. This position warrants the highest level of professional representation between the customer and the company in all aspects of the customer relations.

Responsibilities

• Independently perform routine troubleshooting and repairs on the designated modality with a high success rate of diagnosing the problem while working within the escalation procedure.
• Able to complete all Technician Responsibilities with accuracy.
• Perform routine calibrations and preventative maintenance on their designated modality and secondary modality.
• Perform installations with assistance, on designated and secondary modality.
• Work safely on Elekta's full range of products including medical devices producing high-energy ionizing radiation.
• Read, analyze, interpret, and follow signal flow on blueprints, schematics, and wiring diagrams.
• Instruct customers and staff in proper use of the equipment.
• Submit timely and accurately; service reports, timesheets, expense reports, film badges and other paperwork as assigned.
• Parts inventory management (part sales where applicable).
• Incorporates Elekta Values into all department functions and responsibilities.
• Adhere to all Elekta directives, policies, and procedures.

Authorities

N/A

Relevant Knowledge, skills and competencies

• A minimum of a bachelor’s degree or equivalent experience preferably in Electronics.
• Minimum of 3 - 5 years of related field service experience.
• Electro-mechanical aptitude is required.
• Must be computer literate.
• Proficiency in the use of test equipment and hand tools including oscilloscopes, multi-meters.
• Must have effective written and verbal communication skills.
• Exceptional customer service skills.
• Ability to organize and prepare reports.
• Ability to bend and lift heavy machinery/equipment.
• Must be willing to travel when required, based on the needs of the business.
• Uphold the Elekta's philosophy and all policies and procedures by maintaining appropriate controls to assure full compliance with applicable laws and regulations, there by fulfilling legal responsibilities and enhancing the quality of our organization.

About Elekta

As a leader in precision radiation therapy, Elekta is committed to ensuring every patient has access to the best cancer care possible. We openly collaborate with customers to advance sustainable, outcome-driven and cost-efficient solutions to meet evolving patient needs, improve lives and bring hope to everyone dealing with cancer. To us, it's personal, and our global team of 4,700 employees combine passion, science, and imagination to profoundly change cancer care. We don't just build technology, we build hope. Elekta is headquartered in Stockholm, Sweden, with offices in more than 120 countries and listed on Nasdaq Stockholm. For more information, visit elekta.com or follow us on LinkedIn, Glassdoor, Twitter, Facebook, Instagram and YouTube.