Service Now Support

Alignity Solutions; Hyderabad; Hybrid; INR 670,000 - 1,004,000; Full time

Job summary

Alignity Solutions in HYDERABAD is seeking 2 experienced Support Engineers on a contract basis to join our production support team. The ideal candidate will handle 24/7 coverage with rotational nights, triage incidents, and resolve issues in collaboration with DevOps and development teams.

The role requires strong SQL/PL-SQL skills and experience with ServiceNow ITSM, plus Java knowledge for debugging. 180 on-desk hours monthly and weekend on-call are part of the schedule.

Qualifications

• 3+ years of hands-on production support or application support experience.
• Proficiency with ServiceNow for incident, problem, and change management.
• Strong SQL & PL/SQL skills for debugging and data validation.
• Working knowledge of Java (Apache Struts) with ability to read stack traces during live incidents.
• Availability for 180 on-desk hours per month as part of support coverage.
• Rotational night shifts and weekend on-call per month for global coverage.
• Ability to collaborate with DevOps and development teams.

Responsibilities

• Monitor production systems to ensure high availability and minimal disruption.
• Triage, investigate, and resolve incidents within SLA commitments.
• Log and manage incidents, problems, and service requests in ServiceNow.
• Write and execute SQL/PL-SQL queries to support fixes and analysis.
• Read application code (Java Struts) and assist in debugging with developers.
• Deploy and troubleshoot Tomcat-hosted Java web applications.
• Create runbooks and post-incident reports.
• Participate in rotational night shifts and weekend on-call schedules.

Skills

Production support

ITSM ServiceNow

SQL/PLSQL

Java Struts Hibernate

Incident management

Tools

Tomcat

SQL tooling

Job description

Do you love a career where you Experience, Grow & Contribute at the same time, while earning at least 10% above the market? If so, we are excited to have bumped onto you.

Learn how we are redefining the meaning of work, and be a part of the team raved by Clients, Job-seekers and Employees.

If you are a Servicenow Support, looking for excitement, challenge and stability in your work, then you would be glad to come across this page.

We are an IT Solutions Integrator/Consulting Firm helping our clients hire the right professional for an exciting long-term project. Here are a few details.

Check if you are up for maximizing your earning/growth potential, leveraging our Disruptive Talent Solution.

Role:Servicenow Support

Location: HYDERABAD | BANGALORE | PUNE | CHENNAI | MUMBAI | GURUGOAN | KOLKOTTA
Experience: 5 - 8Years
Employment Type: Contract to hire
Work Mode:Hybrid
Notice Period: 0-15 days (If you have negotiable notice period or buyout option, please apply)

Requirements

Production Support | Rotational Shift (incl. Nights) | Contract

Role

Experience

3+ Years

Employment Type

Contract / Third-Party Staffing

Shift

Rotational (including Night Shifts)

Duration

[Insert Contract Duration]

Location

About the Role

We are looking for 2 experienced Support Engineers on a contract basis to join our production support team. The ideal candidate is technically strong, thrives in fast-paced operational environments, and is comfortable working rotational shifts — including nights — to ensure seamless 24/7 coverage.

You will be the first line of defense for production incidents, working closely with development and DevOps teams to investigate, triage, and resolve issues while maintaining clear stakeholder communication throughout.

What You'll Work On

• Monitor production systems continuously to ensure high availability and minimal business disruption.
• Triage, investigate, and resolve production incidents in a timely manner, strictly adhering to SLA commitments.
• Log, track, and manage all incidents, problems, and service requests end-to-end using ServiceNow (ITSM).
• Write and execute SQL / PL-SQL queries to investigate data issues, validate fixes, and support root cause analysis.
• Use Java knowledge (Apache Struts, Hibernate) to read application code, interpret stack traces, and debug issues alongside development teams.
• Support Java web applications on Tomcat — including WAR deployments, JNDI datasources, and connection-pool troubleshooting.
• Collaborate with development and DevOps teams to escalp and drive resolution of complex technical issues.
• Create and maintain runbooks, troubleshooting guides, and post-incident reports.
• Participate in rotational night shifts (90 hrs/month) and weekend on-call schedules (48 hrs/month) to ensure continuous global operations coverage.
• Identify recurring patterns in incidents and contribute to permanent fix initiatives and process improvements.

Required Qualifications

Items marked Must Have are non‑negotiable requirements for this role.

• 3+ years of hands‑on experience in production support or application support roles. Must Have
• Proficiency with ServiceNow for incident, problem, and change management (ITSM). Must Have
• Strong SQL & PL/SQL skills — ability to write and run queries for debugging, data validation, and root cause analysis. Must Have
• Working knowledge of Java (Apache Struts) — reading application code, interpreting logs and stack traces during live incidents. Must Have
• Availability for 180 on-desk hours per month as part of support coverage. Must Have
• Flexibility to work rotational night shifts (minimum 90 hrs/month), scheduled in advance with reasonable notice. Must Have
• Availability for weekend on-call support (minimum 48 hrs/month) as part of the global coverage rotation.