Service Now Senior Technical Consultant

Milestone Technologies, Inc.; Kerala; On-site; INR 1,400,000 - 2,100,000; Full time

Job summary

Milestone Technologies, Inc. is seeking a Senior ServiceNow Technical Consultant to lead complex ServiceNow projects in a full-time capacity. The role focuses on service management and asset management optimization on the ServiceNow platform.

Ideal candidates have 8+ years in ITSM, 5+ years on the ServiceNow platform, and strong client-facing consulting experience, including architectural work and team mentoring.

Qualifications

• Minimum 8+ years in ITSM and ServiceNow deliverables.
• Proven track record with three full lifecycle ServiceNow implementations.
• Strong design and configuration skills on ServiceNow platform.

Responsibilities

• Lead requirements, scoping and design for complex ServiceNow projects.
• Architect integrations and develop with native configuration options.
• Mentor implementation teams and ensure delivery quality.

Skills

ServiceNow ITSM

ServiceNow ITOM

Platform Integration

LDAP/SSO

Public speaking

SDLC/Agile

Education

Bachelor's degree in IT

Tools

LDAP

SSO

Web Services

Job description

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market.

The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT.

With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity.

Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

Milestone Technologies is actively seeking a Senior ServiceNow Technical Consultant to join their team on a full-time basis. The company is looking for experienced ServiceNow delivery experts with a strong background in assisting organizations in adopting service management and asset management best practices and optimizing them on the ServiceNow platform. The successful candidate will possess expertise in service management/asset management process design and ServiceNow configuration and development.

Responsibilities

• Collaborate with clients to assess current state processes and tools, identify ServiceNow platform solution options, define requirements, determine integration needs, and develop comprehensive architecture and implementation plans for broad-scope and complex projects
• Work with Milestone Technologies business development and leadership teams to scope new project opportunities and contribute to proposal development
• Lead and conduct requirements, scoping, and design workshops, ensuring thorough documentation of requirements
• Provide expert-level support and technical mentoring to the Milestone Technologies implementation team
• Maintain a deep and comprehensive knowledge of ServiceNow's capabilities and constraints
• Stay informed about industry trends, competitors, third-party solutions, and integrations.
• Collaborate with technical consultants, customers, and project teams to architect and design solutions that leverage native configuration opportunities
• Identify and develop opportunities to leverage ServiceNow as a platform for custom applications both within and outside of ITSM
• Deliver hands-on configuration, development, and integration services as a senior technical member of the team, ensuring delivery assurance for all project deliverables
• Plan and coordinate all phases of testing and test acceptance, leading test remediation cycles
• Lead practice build efforts, including the development of practice intellectual property (IP)

Skills

• Expert-level understanding and implementation experience with at least two of the following three ServiceNow application suites: ITOM, ITSM, ITAM, HRSD, CSM, GRC/IRM, and/or SecOps
• Expert-level understanding of ServiceNow core application UI and workflow configuration, report development, and integration components (e.g., LDAP, SSO)
• Experience leading at least three full lifecycle ServiceNow implementations.
• Minimum of 5 years experience with ServiceNow
• Advanced experience with web technologies (XML, HTML, JavaScript, Web Services, etc.)
• Excellent understanding of implementation methodologies/SDLC (e.g., Agile Scrum, Waterfall)
• Minimum of 3+ years experience soliciting and documenting requirements and evolving these requirements into successful solutions
• Excellent interpersonal skills with experience establishing and maintaining credibility as a ServiceNow expert
• Experience and comfort in public speaking situations (IP)

Skills

• 8+ years within the ITSM industry, including asset management
• 5+ years of experience with the ServiceNow Platform
• 5+ years of professional services/consulting experience
• Advanced level understanding of ServiceNow application UI and workflow configuration, report development, and integration components (e.g., LDAP, SSO, etc.)
• Experience in reconciling software license positions
• Integration experience, including but not limited to SCCM or other software discovery tools
• Participation in at least two full lifecycle ServiceNow implementations
• Excellent understanding of implementation methodologies/SDLC (e.g., Agile Scrum, Waterfall)
• ServiceNow Certifications for System Administrator and Certified Implementation Specialist (or commitment to attain these certifications within 90 days of hire date)

ServiceNow Certifications Required.

• CSA
• CAD

Must have a combination of multiple CIS

• ISTM (required)
• Discovery
• HAM
• SAM
• HRSD

Consulting Skills:

• Excellent communication and presentation skills with the ability to engage senior stakeholders.
• Strong problem-solving, facilitation, and client management capabilities.

Compensation

Estimated Pay Range:
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for ouremployees butis also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.