ServiceNow Consultant

SoftwareONE Deutschland GmbH; Gurgaon; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

SoftwareOne is seeking a ServiceNow Technical Consultant to lead design, implementation, and optimization of ServiceNow solutions for enterprise clients in India. You will provide technical leadership, integrate disparate systems, and ensure alignment with business requirements and platform standards.

The role emphasizes collaboration with customers and internal teams, mentoring peers, and delivering scalable, efficient workflows that improve service delivery and user experience.

Qualifications

• Strong experience implementing, configuring, and supporting ServiceNow in enterprise environments.
• Solid understanding of ServiceNow platform architecture, security, integrations, CMDB, and CSDM.
• Experience with JavaScript and modern web technologies for customizations and enhancements.
• Knowledge of IT Service Management best practices and ITIL frameworks.

Responsibilities

• Designing, configuring, and implementing ServiceNow solutions across service management and enterprise workflows.
• Providing technical leadership on integrations, app development, platform architecture, and best practices.
• Collaborating with customers to translate business requirements into scalable technical solutions.
• Supporting solution design, project scoping, effort estimation, and technical presales activities.
• Troubleshooting complex platform issues and driving effective resolution strategies.
• Mentoring developers and teams and contributing to knowledge sharing and documentation.

Skills

ServiceNow knowledge

Stakeholder management

Analytical thinking

Problem solving

Tools

JavaScript

API integrations

ITIL tools

Job description

Why SoftwareOne?

SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.

The role

Are you passionate about helping organizations maximize the value of their ServiceNow investment through innovative and scalable solutions?

Do you enjoy designing, integrating, and optimizing enterprise service management platforms that drive business transformation?

Are you looking for an opportunity to combine technical expertise, consulting, and leadership while working with customers across complex digital transformation initiatives?

At SoftwareOne, we help organizations unlock business value through cloud, software, and digital workflow solutions. We are looking for a ServiceNow Technical Consultant to join our team and lead the design, implementation, and optimization of ServiceNow solutions that improve operational efficiency, service delivery, and user experience.

As a ServiceNow Technical Consultant, you will act as a trusted advisor and technical expert, working closely with customers and internal teams to design, configure, integrate, and enhance ServiceNow solutions. You will provide technical leadership throughout the project lifecycle, ensuring solutions align with business requirements, industry best practices, and platform standards while supporting customer success and long-term platform adoption.

Key Responsibilities:

• Designing, configuring, and implementing ServiceNow solutions across service management and enterprise workflow environments.
• Providing technical leadership on integrations, application development, platform architecture, and ServiceNow best practices.
• Collaborating with customers and stakeholders to understand business requirements and translate them into scalable technical solutions.
• Supporting solution design, project scoping, effort estimation, and technical presales activities.
• Troubleshooting complex platform issues, conducting root cause analysis, and driving effective resolution strategies.
• Mentoring developers and implementation teams while contributing to knowledge sharing, reusable assets, documentation, and continuous improvement initiatives.

What we need to see from you

• Strong experience implementing, configuring, and supporting ServiceNow solutions within enterprise environments.
• Solid understanding of ServiceNow platform architecture, security, integrations, CMDB, CSDM, and Service Management processes.
• Experience working with JavaScript and modern web technologies to support customizations and platform enhancements.
• Knowledge of IT Service Management best practices and familiarity with ITIL frameworks.
• Strong analytical, problem-solving, and stakeholder management skills with the ability to communicate effectively with both technical and business audiences.
• Collaborative mindset with the ability to work independently, lead initiatives, and contribute positively within cross-functional teams.

Job Function

Services
Accommodations

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at [e-mail].

Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.