Service Manager - IQ/0089

Iquest Management Consultants; Pune District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Iquest Management Consultants is seeking a Service Manager for Pune with Pan India travel. You will own customer complaints and oversee installation, commissioning, maintenance, and performance evaluation of heat exchangers.

The ideal candidate holds Diploma/B.E./B.Tech in Mechanical Engineering with hands-on experience in PHE or welded heat exchangers, GA drawings, and P&IDs. This role demands technical leadership and strong field presence.

Qualifications

• Diploma / B.E. / B.Tech. in Mechanical Engineering is required.
• Practical experience with PHE and/or welded heat exchangers is essential.
• Ability to read GA drawings and P&IDs.

Responsibilities

• Take ownership of customer complaints from response to closure.
• Manage installation, commissioning, maintenance and performance evaluation of heat exchangers.
• Visit customer sites to assess conditions and identify issues.
• Supervise maintenance and repair activities for heat exchangers.
• Prepare and review service and technical recommendation reports.

Skills

PHE & welded heat exchangers

Heat transfer physics

GA drawings & P&IDs reading

Troubleshooting

Customer coordination & field service

Education

Diploma / B.E. / B.Tech. in Mechanical Engineering

Job description

Service Manager - IQ/0089

About the role:

As a Service Manager, you will take ownership of customer complaints and oversee the installation, maintenance, and evaluation of heat exchangers. This role requires technical expertise and strong leadership skills.

Job description:

Take ownership of customer complaints from initial response through troubleshooting, corrective action and closure., Manage installation, commissioning, inspection, maintenance and performance evaluation of heat exchangers., and Visit customer sites.

Required Candidate profile:

Diploma / B.E. / B.Tech. in Mechanical Engineering. Must-have: Practical experience with PHE and/or welded heat exchangers, Understanding of heat transfer, Ability to read GA drawings, P&IDs.

Suggested role:

Service Manager

Key details:

• Location: Pune / Pan India Travel
• Experience: 5-8 years
• Openings: 2
• Job type: full-time
• Shift: Day Shift
• Qualification: Diploma / B.E. / B.Tech. in Mechanical Engineering

Must-have skills:

• Practical experience with PHE and/or welded heat exchangers
• Understanding of heat transfer
• Ability to read GA drawings, P&IDs
• Troubleshoot high pressure drop, low heat transfer, fouling
• Coordinate with customers regarding service schedules

Compulsory skills:

Practical experience with PHE and/or welded heat exchangers, Understanding of heat transfer

Key responsibilities:

• Take ownership of customer complaints from response to closure.
• Manage installation, commissioning, and performance evaluation of heat exchangers.
• Visit customer sites to assess conditions and identify issues.
• Supervise maintenance and repair activities for heat exchangers.
• Prepare and review service and technical recommendation reports.