Service Manager-Chillers

4010 Carrier Airconditioning & Refrigeration Ltd; Delhi; On-site; INR 900,000 - 1,800,000; Full time

Benefits offered by this job

Competitive rewards

Well-being programs

Job summary

Carrier seeks a Service Manager-HVAC Chillers in Delhi to lead post-sales support, guide teams, and ensure timely resolution of chiller-related issues while steering revenue and margins. The role involves coordinating with Carrier and dealer/sub-con teams to plan technical trainings and maintain safety as a top priority.

The position is full-time, based in Delhi, with a focus on customer satisfaction and operational excellence in field service delivery.

Qualifications

• Drive NPS improvements for the assigned customer segment.
• Renew annual service agreements on time with price plan increases.
• Promote adoption and use of SFDC features.
• Monitor field hours to optimize productivity.
• Plan technical and safety trainings for Carrier and dealer/sub-con teams.
• Ensure safety remains the prime objective.
• Achieve revenue and margin targets.
• Keep overdue AR below 15% as per plan.
• Adopt and implement digital initiatives within the team.
• Forecast inventory needs accurately.

Responsibilities

• Drive NPS improvements for the assigned customer segment.
• Renew annual service agreements on time with price plan increases.
• Promote adoption and use of SFDC features.
• Monitor field hours to optimize productivity.
• Plan technical and safety trainings for Carrier and dealer/sub-con teams.
• Ensure safety remains the prime objective.
• Achieve revenue and margin targets.
• Keep overdue AR below 15% as per plan.
• Adopt and implement digital initiatives within the team.
• Forecast inventory needs accurately.

Job description

Role: Service Manager-HVAC Chillers

Location: Delhi

Full/ Part-time: Full time

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality, and transportation, we improve lives, empower critical industries and ensure safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the centre of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

About the role

Chiller Service Manager responsible for providing post-sales support, guiding teams, and ensuring timely resolution of chiller-related issues. Managing customer interaction and meeting the plan on Revenue and Margins. Identifying and Planning for technical / safety trainings for Carrier as well as Dealer / sub con team

Key Roles & Responsibilities

• Responsible for driving the NPS for the customer segment handled
• On time SA renewal with plan price increase
• Adoption and usage of the SFDC functionalities
• Monitoring field hours for optimum productivity
• Identifying and Planning for technical / safety trainings for Carrier as well as Dealer / sub con team
• Keeping Safety as prime objective
• Meeting the plan on Revenue and Margins
• Ensure the overdue are minimized (less than 15% of AR) AR management as per Plan
• Digital initiatives to be adopted and implemented within the team.
• Inventory Forecasting

Benefits

• We offer a competitive total rewards package that may include other benefits and well-being programs.
• Offerings vary by role and location and are designed to support employees’s health, security, and success.

Equal Treatment and Non-Discrimination

Carrier is committed to equal treatment and non-discrimination principles. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability, or any other applicable protected class.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Additional Employer Overview

At Carrier we make modern life possible by delivering groundbreaking systems and services that help homes, buildings and shipping become safer, smarter and more sustainable. We exceed the expectations of our customers by anticipating industry trends, working tirelessly to master and revolutionize them. Our team of approximately 56,000 dedicated individuals continues to mold industry standards by pursuing the latest research and developments to improve the lives of our customers. We're constantly growing, seeking out talented, likeminded people who are committed to our primary duty: to be the world's first choice in security, shipping and HVAC technology.