Service Manager

Cognizant; Hyderabad; Hybrid; INR 2,400,000 - 4,200,000; Full time

Job summary

Cognizant Hyderabad is seeking a Service Manager to deliver high quality airline digital solutions using Angular 9-12, Spring Boot microservices and core Java in a hybrid work model. The role focuses on stability, security and scalability of applications that support airline operations and enhance traveler experiences.

You will lead end-to-end delivery, coordinate cross-functional teams, monitor performance, manage backlogs, and ensure alignment with enterprise standards and regulatory

Qualifications

• Eight to ten years in application development or service management with enterprise-scale focus.
• Advanced proficiency in Angular 9-12, Spring Boot, and microservices.
• Strong Java skills and experience with RESTful APIs and async processing.
• Experience in airline domain or complex service environments is a plus.
• Proven ability to coordinate hybrid teams in agile delivery.

Responsibilities

• Manage end to end delivery of airline digital services built on Angular 9–12 and Spring Boot microservices.
• Coordinate hybrid teams to maintain stable airline applications supporting reservations and ops workflows.
• Monitor service metrics and drive continuous improvements in availability and performance.
• Oversee backlog grooming, sprint planning and release coordination for frontend and backend components.
• Drive root cause analysis for production issues and implement permanent fixes.
• Align changes with enterprise architecture, security, and regulatory standards for airline systems.
• Prepare and maintain service documentation including runbooks and release notes.

Skills

Angular 9-12

Spring Boot

Java core

Microservices

RESTful APIs

Agile delivery

Stakeholder comms

Team coordination

Tools

Jenkins

Docker

Kubernetes

CI/CD pipelines

Job description

Job Summary

Service Manager responsible for delivering high quality airline digital solutions using Angular versions nine to twelve Spring Boot microservices and core Java within a hybrid work model. Role focuses on ensuring stable secure and scalable applications that support airline operations enhance traveler experiences and align with enterprise service management standards for global clients.

Responsibilities

• Manage end to end delivery of airline digital services built on Angular versions nine to twelve Spring Boot microservices and core Java ensuring adherence to scope quality and timelines
• Coordinate hybrid working teams to maintain stable and resilient airline applications that support reservations ticketing and operational workflows
• Monitor service performance metrics and incident trends to drive continuous improvement in availability response time and customer satisfaction for airline partners
• Oversee backlog grooming sprint planning and release coordination for frontend and backend components within a microservices ecosystem supporting airline processes
• Drive root cause analysis for critical production issues in Angular and Spring Boot services and ensure permanent fixes with minimal disruption to airline operations
• Collaborate with airline domain experts to translate flight operations reservations and loyalty program needs into technical service enhancements
• Align application changes with enterprise architecture guidelines security standards and regulatory expectations relevant to airline business functions
• Coordinate with infrastructure and DevOps teams to optimize deployment pipelines logging and monitoring for cloud ready microservices supporting airline workloads
• Guide developers in applying best practices for core Java coding Angular component design and Spring Boot configurations to deliver maintainable and testable codebases
• Engage with business stakeholders to prioritize service requests defects and enhancements based on operational impact and revenue sensitivity in airline journeys
• Prepare and maintain service documentation including runbooks support models and release notes tailored to airline client needs and compliance demands
• Track and manage service level agreements and operational level agreements ensuring that airline customers experience reliable applications in line with contractual commitments
• Report service health risks and mitigation plans to management while highlighting how reliable airline platforms improve traveler trust and operational efficiency
• Coordinate day shift operations in a hybrid model ensuring clear handoffs documentation and communication across onsite and remote team members

Qualifications

• Combine eight to ten years of experience in application development or service management with a strong focus on enterprise scale solutions
• Demonstrate advanced proficiency in Angular versions nine to twelve including component based design reactive forms state handling and performance optimization for complex user journeys
• Apply expert level skills in Spring Boot and microservices design including RESTful API development configuration management and resilience patterns suited for airline systems
• Utilize strong core Java skills including collections concurrency exception handling and unit testing to deliver robust backend services
• Show proven experience working in airline domain covering reservations inventory management check in departure control or loyalty programs to design relevant solutions
• Use practical knowledge of hybrid work environments and agile delivery methods to coordinate distributed teams and maintain consistent service outcomes
• Exhibit strong problem solving and communication abilities to collaborate with cross functional stakeholders and articulate how technology improvements enhance airline customer experiences