Senior Site Reliability Engineer

Air Arabia; Maharashtra; Sur place; INR 1 500 000 - 2 100 000; Plein temps

Résumé du poste

Air Arabia seeks a seasoned Site Reliability Engineer to ensure stability, reliability, and performance of airline reservation systems. You will proactively monitor, troubleshoot, and drive continuous improvement across production environments.

You will contribute to automation, CI/CD, and containerized infrastructure management, collaborating with DevOps, DB, and support teams to enhance resiliency and uptime.

Qualifications

• Bachelor's Degree in Computer Science, Software Engineering, Information Technology, or equivalent discipline.
• Fluent in English Language
• Strong hands-on expertise in Java and Spring Boot frameworks.
• Experience with microservices and monolithic applications.
• Strong troubleshooting, debugging, and analytical problem-solving capabilities.
• Basic scripting and automation knowledge; Python experience preferred.
• Proficient in MS Office.
• Strong SQL knowledge with Oracle DB experience advantageous.
• Familiarity with monitoring, observability, and logging tools: Prometheus, Grafana, Elasticsearch, Datadog.
• Exposure to Node.js and Next.js is an advantage

Responsabilités

• Troubleshoot and resolve complex production incidents and system performance issues across airline reservation and associated enterprise applications.
• Perform detailed root cause analysis (RCA) for application failures, outages, and recurring incidents; ensure corrective and preventive actions are identified and implemented.
• Analyze defects and either implement fixes directly or provide detailed technical recommendations to development teams.
• Monitor application health, system availability, and operational metrics to ensure service reliability and uptime targets.
• Improve observability through enhanced monitoring, alerting, logging, and dashboarding solutions.
• Support and maintain CI/CD pipelines, deployment automation, and release management activities.
• Work with development, infrastructure, DevOps, database, and support teams to improve resiliency and efficiency.
• Support and manage containerized environments using Docker and Kubernetes.
• Participate in incident management, on-call support, and problem management activities.
• Review logs, database performance, and integrations to identify reliability risks and bottlenecks.
• Contribute to automation initiatives, runbooks, SOPs, and technical documentation.
• Ensure compliance with IT governance, cybersecurity, change management, and standards.
• Identify opportunities to optimize performance, resource utilization, deployment processes, and workflows.

Connaissances

Java

Spring Boot

English fluency

Troubleshooting

Python

SQL

Observability

Node.js

Formation

Bachelor's Degree in Computer Science/Software Engineering/IT

Outils

Docker

Kubernetes

Jenkins

GitOps

Prometheus

Grafana

Elasticsearch

Datadog

JBoss

Oracle DB

Description du poste

Job Purpose

Responsible for ensuring the stability, reliability, availability, and performance of airline reservation and related operational systems. The role supports production environments through proactive monitoring, troubleshooting, root cause analysis, defect resolution, and continuous improvement of system reliability and operational efficiency. The role also contributes to automation initiatives, CI/CD processes, observability enhancements, and containerized infrastructure management in alignment with business continuity and operational excellence objectives.

Job Purpose

Responsible for ensuring the stability, reliability, availability, and performance of airline reservation and related operational systems. The role supports production environments through proactive monitoring, troubleshooting, root cause analysis, defect resolution, and continuous improvement of system reliability and operational efficiency. The role also contributes to automation initiatives, CI/CD processes, observability enhancements, and containerized infrastructure management in alignment with business continuity and operational excellence objectives.

Key Result Responsibilities

• Troubleshoot and resolve complex production incidents and system performance issues across airline reservation and associated enterprise applications.
• Perform detailed root cause analysis (RCA) for application failures, outages, and recurring incidents; ensure corrective and preventive actions are identified and implemented.
• Analyze defects and either implement fixes directly or provide detailed technical recommendations and inputs to development teams for permanent resolution.
• Monitor application health, system availability, and operational metrics to ensure service reliability and uptime targets are consistently achieved.
• Improve observability through enhanced monitoring, alerting, logging, and dashboarding solutions using industry-standard tools and practices.
• Support and maintain CI/CD pipelines, deployment automation, and release management activities to ensure smooth and reliable software delivery.
• Work closely with development, infrastructure, DevOps, database, and support teams to improve application resiliency, scalability, and operational efficiency.
• Support and manage containerized application environments using Docker and Kubernetes.

Key Result Responsibilities-Continued

• Participate in incident management, on-call support, and problem management activities as required to ensure timely resolution of critical issues.
• Review application logs, database performance, and system integrations to proactively identify reliability risks and operational bottlenecks.
• Contribute to automation initiatives, operational runbooks, standard operating procedures, and technical documentation.
• Ensure compliance with organizational IT governance, cybersecurity, change management, and operational standards.
• Continuously identify opportunities to optimize application performance, infrastructure utilization, deployment processes, and operational workflows.

Qualifications (Academic, Training, Languages)

• Bachelor’s Degree in Computer Science, Software Engineering, Information Technology, or equivalent discipline.
• Fluent in English Language
• Strong hands-on expertise in Java and Spring Boot frameworks.
• Experience working with both microservices architecture and monolithic applications.
• Strong troubleshooting, debugging, and analytical problem-solving capabilities.
• Basic scripting and automation knowledge; Python experience preferred.
• Proficient in MS Office.
• Strong SQL knowledge with experience in database troubleshooting and performance analysis; Oracle Database experience is an advantage.
• Familiarity with monitoring, observability, and logging tools such as Prometheus, Grafana, Elasticsearch, and Datadog.
• Exposure to Node.js and Next.js is an advantage

Work Experience

• 4–7 years of experience supporting Java-based enterprise applications in production environments.
• Experience with CI/CD tools and deployment pipelines such as Jenkins and GitOps practices.
• Hands-on experience with Docker and Kubernetes in enterprise production environments is mandatory.
• Experience with JBoss application server is considered an advantage. Experience in airline, travel technology, reservation systems, or high-availability enterprise environments is preferred.