Service Manager

Agile Technology Solutions - Your Technology Partner; Ahmedabad District; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

Agile Technology Solutions - Your Technology Partner is seeking a seasoned Service Manager in Ahmedabad, Gujarat, to lead regional service operations for industrial heating equipment. The role covers installation, commissioning, customer relationship management and proactive troubleshooting to ensure high customer satisfaction and optimal equipment performance.

The candidate will oversee field teams, service partners, and engineers, drive preventive maintenance, and monitor KPIs to improve

Qualifications

• BE/B.Tech in Mechanical, Electrical or Instrumentation is required.
• Experience in managing regional service operations.
• Strong knowledge of boilers and related heating equipment.
• Proven installation, commissioning and service delivery experience.

Responsibilities

• Install, commission and demonstrate boilers, thermic fluid heaters and burners.
• Manage regional service operations and field teams.
• Ensure timely service delivery and customer satisfaction.
• Coordinate with service partners and engineering teams.
• Conduct warranty and preventive maintenance planning.
• Monitor performance KPIs and drive improvements.
• Lead customer relationship management and troubleshooting.

Skills

Industrial boilers

Thermic fluid heaters

Burner systems

Installation & commissioning

Root cause analysis

Customer relationship management

Regional service operations

Team leadership

Troubleshooting

MIS reporting

Education

BE / B.Tech (Mechanical, Electrical or Instrumentation)

Tools

PLC systems

Job description

A leading multinational company in industrial heating and energy solutions is looking for an experienced Service Manager to lead regional service operations. The company offers industrial boilers, thermic fluid heaters, burners and related heating solutions.

About the Role

Service Manager – Industrial Heating. The candidate will be responsible for managing regional service operations, installation, commissioning, customer relationship management, troubleshooting and service delivery to ensure high customer satisfaction and equipment performance.

Responsibilities

• Job Title: Service Manager
• Location: Ahmedabad, Gujarat
• Experience: 10–15 Years

Job Purpose

• The candidate will be responsible for managing regional service operations, installation, commissioning, customer relationship management, troubleshooting and service delivery to ensure high customer satisfaction and equipment performance.

Key Responsibilities

• Installation, Commissioning and Demonstration
• Ensure timely installation and commissioning of boilers, thermic fluid heaters, burners and related service solutions.
• Conduct product demonstrations and guide customers on efficient equipment operation.
• Identify opportunities for fuel savings through operational improvements.

Customer Relationship Management

• Act as the primary point of contact for customers.
• Handle customer enquiries, service requests and escalations.
• Build strong customer relationships and ensure customer satisfaction.

Complaint Management and Troubleshooting

• Diagnose technical problems and conduct root cause and failure analysis.
• Coordinate with field service teams to resolve customer complaints within defined timelines.
• Implement corrective and preventive actions.

Warranty and Preventive Maintenance

• Conduct warranty-period visits and proactive equipment inspections.
• Recommend preventive maintenance schedules to minimise equipment breakdowns.
• Guide customers on equipment operating practices.

Performance Monitoring and Validation

• Conduct equipment performance validation and efficiency trials.
• Analyse field performance data and identify improvement opportunities.
• Coordinate with engineering teams for product improvements.

Service Partner Management

• Manage and monitor authorised service and installation partners.
• Conduct technical audits of installation and commissioning activities.
• Ensure compliance with technical and safety standards.

Value-Added Service Solutions

• Drive service enquiries and execution of reliability assessments, equipment health checks, HAZOP studies and IIoT-based solutions.
• Identify opportunities for additional service business.

MIS and Performance Management

• Maintain service trackers and submit regular MIS reports.
• Monitor regional service KPIs and improve service efficiency.
• Track customer complaints, resolution timelines and service performance.

Qualifications

• Qualification: BE / B.Tech (Mechanical, Electrical or Instrumentation)

Required Skills

Required Skills and Competencies

• Strong knowledge of industrial boilers and thermic fluid heaters.
• Experience with oil and gas burner systems.
• Hands-on experience in installation and commissioning.
• Knowledge of field instrumentation and PLC systems.
• Experience in efficiency trials and preventive maintenance.
• Knowledge of root cause analysis and troubleshooting.
• Customer relationship and escalation management.
• Regional service operations and team handling.

Preferred Skills

Candidates from industrial boiler OEMs, thermic fluid heater manufacturers, burner manufacturers, industrial heating equipment companies or their authorised service organisations will be preferred.