Service Management Manager

Unisys India Private Limited; Bengaluru; On-site; INR 1,400,000 - 2,300,000; Full time

Job summary

Unisys India Private Limited in Bangalore is seeking a Service Management Manager to lead the Service Management group and oversee ITIL-based support across incident, major incident, problem, request and change management.

You will coordinate client-facing resources, manage client relationships and collaborate with internal partners to meet service quality commitments while driving continual improvement and high customer satisfaction.

Qualifications

• Any degree and 8 years of relevant experience or an equivalent combination.
• 0–2 years of leadership experience.
• Proven ability to oversee ITIL-based service management and client-facing activities.

Responsibilities

• Manages the efforts of professional Service Management team.
• Ensures team follows established procedures and delivers exceptional client service across all aspects of service delivery, including Major Incident Management, Change Management, and Problem evaluation and resolution.
• Collaborates with internal partners, including the Change Advisory Board, Problem Review Board and other stakeholders to ensure frequent and ongoing communication and reporting.
• Engages with clients to exchange information, gather requirements and expectations and ensure high levels of satisfaction.
• Acts as a key point of contact for process related questions or issues.
• Monitors team performance and outcomes, addressing and resolving competency and related issues.

Skills

Service Management

ITIL

Leadership

Incident Management

Change Management

Client Management

Education

Any degree

Job description

Mgr Svc Mgmt

What success looks like in this role:

Job Title: Service Management Manager

Location: Bangalore

Who we are

Unisys is a global information technology company that builds high-performance, security-centric solutions for the most digitally demanding businesses and governments on Earth. Unisys’ offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing. Unisys builds better outcomes securely for its clients across the Government, Financial Services and Commercial markets. For more information, visit www.unisys.com .

Our Vision

Enhancing people’s lives through secure, reliable advanced technology.

Our Core Beliefs

Curiosity: We embrace the unknown and continuous learning.

Creativity: We look past routine ways of doing things.

Client-Centricity: Our clients’ success is our success.

Integrity: We act ethically and honestly.

Position Overview

Provides leadership and oversight for the Service Management group. Ensures ongoing oversight, facilitation and administration of ITIL based service support to manage and oversee service delivery through processes, including incident, major incident, problem, request and change management. Coordinates client-facing resources, client management, and potential client partners to facilitate compliance with service quality commitments.

Key Responsibilities/Outcomes

• Manages the efforts of professional Service Management team.
• Ensures team members follow established procedures and deliver exceptional client service across all aspects of service delivery, including:
  • Major Incident Management
  • Change Management
  • Problem evaluation and resolution
• Collaborates with internal partners, including the Change Advisory Board, Problem Review Board and other stakeholders to ensure frequent and ongoing communication and reporting.
• Engages with clients to exchange information, gather requirements and expectations and ensure high levels of satisfaction.
• Serves as a key point of contact for process related questions or issues.
• Monitors team performance and outcomes, addressing and resolving competency and related issues.

#LI-RB1

You will be successful in this role if you have

• Any degree and 8 years’ relevant experience OR equivalent combination of education and relevant experience
• 0-2 years’ leadership experience

Equal Opportunity Employer

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.

If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [e-mail] .

US job seekers can find more information about Unisys’ EEO commitment here .