Mgr Svc Mgmt

Unisys; Bengaluru; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Unisys is hiring a Service Management Manager in Bangalore to lead the service management group and oversee ITIL-based processes. You will coordinate incident, change and problem management while engaging clients to gather requirements and ensure service quality commitments are met.

The role requires a degree with extensive experience and a track record of managing client-facing service delivery, performance monitoring, and collaboration with internal and external stakeholders.

Qualifications

• 8 years of relevant experience or equivalent education.
• 0-2 years leadership experience.

Responsibilities

• Manages the Service Management team and its delivery.
• Ensures adherence to ITIL-based service support including incident, major incident, problem, change and request management.
• Coordinates with Change Advisory Board, Problem Review Board and stakeholders for ongoing communication and reporting.
• Engages with clients to gather requirements and manage expectations, ensuring high satisfaction.
• Acts as a point of contact for process-related questions or issues.
• Monitors team performance and addresses competency gaps.

Skills

Leadership

Incident management

Change management

Problem evaluation

Client management

Service delivery

ITIL

Communication

Education

Any degree

Tools

ITIL-based tools

Job description

What success looks like in this role:

Job Title: Service Management Manager Location: Bangalore

Who we are:

Unisys is a global information technology company that builds high-performance, security-centric solutions for the most digitally demanding businesses and governments on Earth. Unisys’ offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing. Unisys builds better outcomes securely for its clients across the Government, Financial Services and Commercial markets. For more information, visit www.unisys.com.

Our Vision:

Enhancing people’s lives through secure, reliable advanced technology.

Our Core Beliefs:

Curiosity: We embrace the unknown and continuous learning. Creativity: We look past routine ways of doing things. Client-Centricity: Our clients’ success is our success. Integrity: We act ethically and honestly.

Position Overview:

Provides leadership and oversight for the Service Management group. Ensures ongoing oversight, facilitation and administration of ITIL based service support to manage and oversee service delivery through processes, including incident, major incident, problem, request and change management. Coordinates client-facing resources, client management, and potential client partners to facilitate compliance with service quality commitments.

Key Responsibilities/Outcomes:

• Manages the efforts of professional Service Management team.
• Ensures team members follow established procedures and deliver exceptional client service across all aspects of service delivery, including:
  • Major Incident Management
  • Change Management
  • Problem evaluation and resolution
• Collaborates with internal partners, including the Change Advisory Board, Problem Review Board and other stakeholders to ensure frequent and ongoing communication and reporting.
• Engages with clients to exchange information, gather requirements and expectations and ensure high levels of satisfaction.
• Serves as a key point of contact for process related questions or issues.
• Monitors team performance and outcomes, addressing and resolving competency and related issues.

You will be successful in this role if you have:

Any degree and 8 years’ relevant experience OR equivalent combination of education and relevant experience 0-2 years’ leadership experience.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [e-mail]. US job seekers can find more information about Unisys’ EEO commitment here.

Unisys is a global technology solutions company that powers breakthroughs for the world’s leading organizations. Our solutions – cloud, AI, digital workplace, logistics and enterprise computing – help our clients challenge the status quo and unlock their full potential. To learn how we have been helping clients push what’s possible for more than 150 years, visit unisys.com and follow us on LinkedIn.

https://www.unisys.com/unisys-legal/recruiting Notice for U.S. Applicants: Unisys is an Equal Opportunity Employer – Minorities/ Females/ Veterans/ Individuals with Disabilities/ Sexual Orientation/ Gender Identity.