Service Executive (Hyderabad)

Eicher Tractors; Hyderabad; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Eicher Tractors in Hyderabad, India seeks a proactive service leader responsible for customer satisfaction and profitable service operations across 12–15 dealerships. The role entails leading troubleshooting, training local technicians, and ensuring seamless spare parts availability to drive service growth.

You will plan service camps, monitor market feedback, and uphold TS quality procedures while promoting safety and environmental awareness across the network.

Qualifications

• Proven ability to drive customer satisfaction across multiple dealerships.
• Experience in troubleshooting and providing technical support in field settings.
• Ability to train technicians and elevate service quality in regional networks.
• Experience in planning service camps and managing parts availability.

Responsibilities

• Resolve customer complaints swiftly and conduct surveys to identify service improvements.
• Train dealers and mechanics to elevate technical expertise and troubleshooting efficiency.
• Drive service revenue and ensure high spare parts fill-rates across dealerships.
• Plan and execute service camps and competition trials for market feedback.
• Monitor competitor activity and relay insights to central teams to improve quality.
• Promote safety and environmental awareness while achieving regional service targets.

Skills

Customer satisfaction

Technical support

Training dealers and mechanics

Service operations

Spare parts management

Field leadership

Job description

Preferred candidate profile

An individual who drives customer satisfaction and service profitability across 12 to 15 dealerships by leading troubleshooting, technical support, and regional service operations. Expert at resolving customer complaints, elevating local technician expertise through targeted training, and ensuring seamless spare parts availability. Highly skilled in executing service camps, enforcing TS quality procedures, and translating field feedback into product improvements.

Role & responsibilities

• Resolve Customer Complaints swiftly while conducting customer surveys to identify and implement areas for service improvement.
• Train Dealers and Mechanics to elevate local technical expertise, troubleshoot efficiently, and uphold strict TS procedures.
• Drive Service Revenue and Parts Availability by boosting dealership service profitability and ensuring high spare parts fill-rates.
• Plan and Execute Service Camps and competition trials to increase market awareness and generate critical product feedback.
• Monitor Competitor Activity and relay information to central setups (SHQ/PTC) to enhance overall product quality.
• Promote Safety and Environment awareness among dealers, mechanics, and customers while achieving all aligned regional service targets.