Service Engineer – Power Electronics

Zoho; Aurangabad; On-site; INR 350,000 - 520,000; Full time

Job summary

Zoho in Aurangabad, India, seeks an experienced Service Engineer (Power Electronics) to install, commission, test, and service UPS and related power-electronic systems. You will diagnose faults, handle breakdowns, perform preventive maintenance, and provide on-site customer support with thorough reporting.

The role requires a Diploma/B.E./B.Tech in Electrical/Electronics/Power Electronics and about 5 years of relevant experience, with willingness to travel to customer locations as needed.

Qualifications

• Formal technical education as listed (Electrical/Electronics/Power Electronics).
• Experience in field-service and installation/commissioning.
• Ability to diagnose faults at customer sites.
• Knowledge of UPS, stabilizers, inverters, chargers, and power-electronic systems.

Responsibilities

• Install, commission, test, and service UPS, stabilizers, inverters, chargers, and power-electronic equipment.
• Diagnose and troubleshoot electrical/electronic faults at customer sites.
• Attend breakdown calls and ensure timely ticket closure.
• Perform preventive and corrective maintenance and test system performance.
• Coordinate with customers and provide technical support and reporting.

Skills

Field service

Troubleshooting

Preventive maintenance

Customer support

Testing & commissioning

Education

Diploma/B.E./B.Tech in Electrical/Electronics/ET or Power Electronics

Tools

Measuring instruments

PCB testing equipment

Job description

Aurangabad, India | Posted on 10/31/2026

Qualification

• Diploma/B.E./B.Tech in Electrical, Electronics, Electronics& Telecommunication, or Power Electronics with around 5 years of relevant service experience.

Key Responsibilities

• Installation, commissioning, testing, and servicing of power-electronic equipment.
• Diagnose and troubleshoot electrical and electronic faults at customer sites.
• Handle breakdown complaints and ensure timely ticket closure.
• Perform preventive and corrective maintenance.
• Troubleshoot PCB, IGBT/MOSFET, rectifier, inverter, charger, relay, contactor, and control-circuit issues.
• Conduct input/output voltage, current, battery, and system-performance checks.
• Coordinate with customers and provide technical support.
• Prepare service reports, site visit reports, and failure analysis reports.
• Escalate complex technical issues to the technical/R&D team.
• Maintain service records and spare-parts requirements.
• Train customers/operators on basic equipment operation and maintenance.
• Travel to customer locations as required.

Requirements

Core Functionality – Service Engineer (Power Electronics)

• Installation & Commissioning: Install, configure, test, and commission UPS, stabilizers, inverters, chargers, and other power-electronic systems.
• Troubleshooting: Identify and resolve electrical, electronic, PCB, control-circuit, IGBT/MOSFET, relay, and component-level faults.
• Breakdown Service: Attend customer complaints and breakdown calls and restore equipment within the required TAT.
• Preventive Maintenance: Perform scheduled preventive maintenance and identify potential failures before breakdown.
• Service Ticket Management: Monitor assigned tickets, provide regular updates, and ensure 24-hour/defined-TAT ticket closure.
• Testing & Diagnosis: Check voltage, current, frequency, battery condition, temperature, alarms, and system parameters using appropriate instruments.
• Root Cause Analysis: Analyze repeated failures and prepare RCA/failure reports with corrective actions.
• PCB & Component Testing: Diagnose PCB-level issues and identify defective electronic components wherever applicable.
• Customer Handling: Communicate technical issues clearly to customers and provide proper guidance and solutions.
• Spare Parts Management: Identify required spares, coordinate replacement, and maintain proper records.
• Technical Reporting: Prepare service reports, site visit reports, installation/commissioning reports, and failure analysis reports.
• Technical Coordination: Coordinate with the R&D, Production, Quality, and Technical Support teams for complex issues.
• Field Support: Travel to customer locations for installation, breakdowns, preventive maintenance, and technical inspections.
• Safety & Compliance: Follow electrical safety procedures, company SOPs, and service standards.

Functional Role

• The engineer will primarily be responsible for field-service, troubleshooting, preventive maintenance, breakdown support, installation & commissioning, customer support, service-ticket management, and technical reporting for power-electronics products.