Service Engineer (Packaging Industry)

Sealed Air Corporation; Bengaluru; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Sealed Air Corporation is seeking a technical professional to service and install packaging systems at customer locations in Bengaluru, India. You will train operators, collaborate with the sales team, and drive service revenues by identifying upgrades and parts opportunities within existing accounts.

The role requires strong troubleshooting, technical reading, and customer-facing skills, with emphasis on safety, process optimization, and cross-functional collaboration.

Qualifications

• Diploma/Technical or Bachelor's degree or 5 years of technical experience.
• Valid driving license with own vehicle preferred.
• Ability to work overtime.

Responsibilities

• Service and maintain packaging systems, repair equipment and manage inventory and parts.
• Install packaging systems at customer sites and train operators on safety and process capabilities.
• Adopt a consultative approach, understand customer needs, build relationships and promote upgrades.
• Identify new sales opportunities with the sales team and prepare quotations.
• Demonstrate knowledge of Sealed Air Solutions to end users.
• Develop accounts by converting relationships into partnerships across product lines.
• Complete CRM documentation, track inventory, travel and expense reports, and coordinate with internal teams.

Skills

Troubleshooting experience

Technical drawings reading

Communication skills

Relationship building

Time management

Education

Diploma/Technical or Bachelor's degree

Job description

Role Responsibilities:

• Service and Maintain Packaging Systems - Repair and troubleshoot equipment breakdowns for customers; help identify potential issues in advance and recommend improved policies/procedures; take ownership and maintain high level of quality; manage equipment and parts inventory; follow standards; provide technical information and explanations.
• Install Packaging Systems and Deliver Training - Install packaging systems at customer locations in designated region; train operators in packaging process, system capabilities, system safety procedures; answer questions asked by customer related to equipment, health, safety, and environment.
• Leverage Consultative Approach with Customers - understand customer needs/challenges, build relationships, and become trusted advisor while servicing and growing accounts; encourage upgrades; build understanding of competitor information and trends; apply knowledge of systems and platforms to design layouts to match unique customer needs and help customers find process efficiencies.
• Develop New Sales Opportunities - work in partnership with sales team to identify additional packaging solution opportunities in existing accounts; sell additional service agreements, spare parts, related items, new products/equipment/applications, and/or upgrades to existing customers; prepare quotations; sell service warranties, extended warranties; charge for billable parts and hours, as appropriate.
• Demonstrate Solution Knowledge - Understand and clearly articulate full suite of Sealed Air Solutions Food Packaging System, Protective Packaging System, Automated Packaging System, Strategic Fulfillment Solutions, products, and programs to end users.
• Develop Accounts convert existing customer relationships into strong partnerships with Sealed Air across all product lines; own account development across all existing customers to allow sales team to focus on new business and markets; manage account against competitive threats.
• Manage Administrative Duties and Collaborate Internally - complete CRM documentation, inventory tracking, problem tracking, travel and expense reports, and other required documentation; Ensure timely reporting using SEE official reporting media (weekly visits/ Monthly/ 20-days planner/ monthly forecast etc.) liaise closely with Customer Service on issues such as customer information, product details, pricing, etc. to support smooth processing of orders; liaise with Packaging Application Center as necessary; work according to code of conduct; champion organization priorities

Qualifications

• Diploma / Technical or bachelor's degree or 5 years of technical experience
• Valid driving license with own vehicle preferred.
• Ability to work overtime.

People Profile:

• Mechanical/ pneumatic/electrical and troubleshooting experience.
• Ability to read and understand technical drawings/troubleshooting charts.
• Strong listening, written, and verbal communication skills; strong persuasion/influencing skills.
• Ability to build strong relationships, work with customers to solve problems, and influence decision-making.
• Ability to work across teams and navigate complex environments.
• Goal-focused/deadline-driven/results-oriented.
• Self-starter and coachable.
• Detail-oriented.
• Strong time management, prioritization, and organization skills.