Service Engineer

Ansata Computer Systems Pvt Ltd; Delhi; On-site; INR 300,000 - 420,000; Full time

Job summary

Ansata Computer Systems Pvt Ltd in Delhi is seeking a skilled electronics service technician with 2-3 years of experience to diagnose, repair, and maintain professional audio equipment across India. The role involves on-site and remote support, warranty handling, and coordination with manufacturers.

Travel across India will be required to support customers, installations, and service operations. Diploma in Electronics or related field preferred; fresh grads with strong fundamentals may be

Qualifications

• Diploma in Electronics or related field (or equivalent).
• 1–5 years of electronics servicing or technical support experience.
• Fresh graduates with strong fundamentals may be considered.
• Competitive salary and performance-based incentives based on experience.
• Opportunities for professional development and growth within the company.
• Collaborative and innovative work environment.

Responsibilities

• Diagnose, troubleshoot, repair, calibrate, and test professional audio equipment to manufacturer specs.
• Perform component-level repairs and preventive maintenance on ANSATA products.
• Handle warranty and non-warranty service requests with timely, high-quality workmanship.
• Verify performance of repaired equipment before dispatch and ensure quality compliance.
• Provide technical support to customers via phone, email, remote sessions, and onsite visits.
• Carry out onsite inspections, fault diagnosis, commissioning support, and post-installation troubleshooting as required.
• Coordinate with global manufacturers for escalations, warranty claims, firmware updates, and RMAs.
• Maintain repair and service records in Zoho CRM and other internal systems.
• Travel across India to support customer service, repairs, installations, and technical assignments.

Skills

Electronics servicing

Technical support

Customer support

Education

Diploma in Electronics / ECE / Electrical Engineering / Audio Engineering

Tools

Zoho CRM

Job description

Full time | Ansata Computer Systems Pvt Ltd | India

Posted On 08/21/2026

Job Information

Entertainment

Work Experience 2-3 years

City Delhi

State/Province Delhi

110025

Job Description

Key Responsibilities:

Diagnose, troubleshoot, repair, calibrate, and test professional audio equipment to manufacturer specifications.

Perform component-level repairs and preventive maintenance on products distributed by ANSATA.

Handle warranty and non-warranty service requests, ensuring timely resolution and high-quality workmanship.

Verify the performance of repaired equipment before dispatch and ensure compliance with quality standards.

Provide technical support to customers via phone, email, remote sessions, and onsite visits.

Carry out onsite inspections, fault diagnosis, commissioning support, and post-installation troubleshooting when required.

Coordinate with global manufacturers for technical escalations, warranty claims, firmware updates, and RMA processes.

Maintain accurate service records, repair reports, inspection reports, and customer communication in Zoho CRM and other internal systems.

Track and maintain repair documentation.

Work closely with the Sales, Application, Operations, and Logistics teams to ensure seamless customer support.

Support product demonstrations, technical workshops, and customer training whenever required.

Stay updated on new products, servicing procedures, firmware releases, and technical certifications from partner brands.

Ensure compliance with ANSATA's service processes, quality standards, and safety guidelines.

Travel across India as required to support customer service, repairs, installations, and technical assignments.

Requirements

• Diploma in Electronics, Electronics & Communication, Electrical Engineering, Audio Engineering, or a related field.
  
• 1–5 years of experience in electronics servicing, technical support, or professional audio equipment servicing.
  
• Fresh graduates with strong electronics fundamentals and practical aptitude may also be considered.
  
• Competitive salary and performance-based incentives based on experience
  
• Opportunities for professional development and growth within the company
  
• Collaborative and innovative work environment