Service Engineer – Application Support

Caltest Instruments India; Bengaluru; On-site; INR 600,000 - 800,000; Full time

Job summary

Caltest Instruments in Bengaluru is seeking a dynamic Service Engineer – Application Support to provide technical service, installation, calibration, troubleshooting and application support for our programmable power testing instruments.

The role involves client engagement, field service across India, onboarding, demonstrations, and collaboration with sales and OEM partners to ensure high uptime and customer satisfaction.

Qualifications

• Requires diploma or degree in electronics/EE.
• 5 to 10 years in servicing, calibration, testing, or application support.
• Knowledge of power electronic test and measurement instruments.
• Ability to read electrical schematics and manuals.
• Willingness to travel across India.

Responsibilities

• Diagnose and troubleshoot hardware, software, and application issues.
• Install, commission, and configure testing instruments at customer sites.
• Provide on-site and remote technical support.
• Demonstrate products and conduct application trials.
• Prepare service reports and update CRM.
• Coordinate with OEMs and internal teams for escalation.
• Train end users on operation and maintenance.
• Ensure compliance with safety procedures.

Skills

Power electronics

Calibration

Diagnostics

Customer support

MS Office

Reading schematics

Education

Diploma / Bachelor's in Electronics & Communications

Electrical Engineering

Tools

CRM tools

Industrial instrumentation software

Calibration equipment

Job description

Company: Caltest Instruments

Job Summary

Caltest Instruments , a company of Pacific Power is seeking a dynamic and customer-focused Service Engineer – Application Support to provide technical service, installation, calibration, troubleshooting, and application support for our range of Programmable Power testing, and measurement instruments. The ideal candidate will work closely with customers, sales teams, and OEM partners to ensure high equipment uptime and customer satisfaction.

Key Responsibilities

Service & Technical Support

• Diagnose and troubleshoot hardware, software, and application-related customer issues.
• Repair the equipment as per Caltest standards as per company turn around time policy.
• Perform preventive maintenance, calibration, verification, and repair activities of power electronics equipment.
• Maintain service records, calibration reports, and maintenance documentation.
• Installation, commissioning, and configuration of testing and measurement instruments at customer sites.
• Provide onsite and remote technical support to customers.

Application Support

• Conduct product demonstrations and application trials for customers.
• Understand customer testing requirements and recommend suitable solutions.
• Assist customers in method development, test setup.
• Train end users on instrument operation, maintenance, and best practices.
• Support sales teams during technical discussions, evaluations, and customer presentations.
• Respond promptly to service requests and technical inquiries.
• Build strong relationships with customers to ensure long-term satisfaction.
• Coordinate with OEMs and internal teams for issue resolution and technical escalation.
• Ensure compliance with service quality standards and safety procedures.

Reporting & Documentation

• Prepare service reports, documentation and CRM tools update.
• Maintain inventory of spare parts and service tools.
• Update CRM systems with customer interactions and service activities.
• Submit monthly service activity and customer feedback reports.

Required Qualifications

• Diploma / Bachelor's Degree in:
• Electronics & Communication Engineering
• Electrical Engineering

Experience

• 5 to 10 years of experience in servicing, calibration, testing, or application support of Power test. laboratory, electronic, automotive, or industrial instruments.

Technical Skills

• Knowledge of Power electronic test and measurement instruments.
• Understanding of calibration principles and quality standards.
• Ability to read electrical/electronic schematics and technical manuals.
• Proficiency in Microsoft Office applications.

Soft Skills

• Strong problem-solving and analytical skills.
• Excellent communication and customer handling abilities.
• Ability to work independently and manage multiple service assignments.
• Willingness to travel extensively across India.
• Strong team collaboration and reporting skills.

Key Performance Indicators (KPIs)

• Service response and resolution time.
• Customer satisfaction score.
• Calibration and maintenance completion rate.
• Equipment uptime and reliability.
• Application support effectiveness and customer retention.

Caltest Instruments is an equal opportunity employer committed to delivering high-quality testing and measurement solutions through technical excellence and exceptional customer support.