Service Engineer

HLE Glascoat Limited; Navsari; On-site; INR 500,000 - 700,000; Full time

Job summary

HLE Glascoat Limited is seeking an Field Service Engineer in the Navsari (Gujarat) region. You will visit customer sites to install, commission, test, and train users on glass-lined reactors and related equipment.

The role requires 2–3 years in after-sales service, strong communication skills, and willingness to travel frequently. Telugu is an advantage; Hindi/English are necessary for factory teamwork.

Qualifications

• Bachelor's degree or Diploma in Mechanical or Electrical Engineering or equivalent.
• 2–3 years of after-sales service or field service engineering experience.
• Telugu knowledge is an advantage; Hindi/English is required to communicate with factory teams.
• Strong communication and interpersonal skills; willingness to travel to customer sites.

Responsibilities

• Own and resolve customer problems and complaints by visiting customers sites in the region.
• Perform on-site installation and commissioning of process equipment incl. glass-lined reactors, ANFDs, dryers, and repairs.
• Test and validate equipment and train customers on operation and maintenance.
• Diagnose and troubleshoot issues remotely or on-site, minimize downtime and advise on maintenance best practices.
• Identify upgrade opportunities and coordinate with specialists to address advanced issues.
• Maintain service records, reports, maintenance logs, and customer interactions; prepare technical manuals as needed.
• Participate in training programs to enhance technical skills and develop sales capabilities for future leadership role.

Skills

Customer service

Communication skills

Interpersonal skills

Travel readiness

Education

Bachelor's/Diploma in Mechanical or Electrical Eng

Job description

Role & responsibilities

• Own and promptly resolve customer problems and complaints by visiting customers sites in the relevant region as per the sales strategy, ensuring a high level of customer satisfaction.
• Perform on-site installation and commissioning of process equipment including glass-lined reactors, ANFDs, dryers etc. and conduct repairs as needed.
• Conduct thorough testing and validation to ensure equipment is operating correctly and train customers on the proper operation and maintenance of the equipment.
• Diagnose and troubleshoot technical issues remotely or on-site, providing effective solutions to minimize downtime and conduct preventive maintenance and advise customers on maintenance best practices.
• Identify opportunities for equipment upgrades to improve performance and reliability and coordinate with the application/product experts to address advanced issues.
• Maintain accurate records of service activities, including service reports, maintenance logs, and customer interactions and prepare relevant technical manuals as required.
• Participate in training programs to enhance technical skills and knowledge and also show aptitude and willingness to develop sales skills, preparing for a transition into a sales leadership role.

Preferred candidate profile

• Bachelors degree /Diploma in Mechanical Engineering, Electrical Engineering or equivalent
• Minimum of 2-3 years of experience in after-sales service or field service engineering, preferably in the manufacturing sector with a focus on process equipment.
• Telugu speaking is an advantage but knowledge of Hindi /English is must for communication with factory team members
• Strong communication and interpersonal skills, with the ability to work effectively with customers and internal teams.
• Willingness to travel frequently to customer sites. This includes emergency support visits on extremely short notice