Service Engineer

Fortune Meditech India (P) Ltd.; Delhi Cantonment; Hybrid; INR 250,000 - 350,000; Full time

Job summary

Fortune Meditech India (P) Ltd. provides after-sales support for home appliances, resolving customer queries and issues efficiently.

The role includes diagnosing faults, performing repairs on ACs, refrigerators, washing machines, ovens, microwaves, geysers and related products, and installing new equipment at customer premises.

The technician will maintain service call records and collaborate with internal teams to escalate complex issues when needed.

Qualifications

• Experience in after-sales support for home appliances.
• Ability to diagnose faults and perform repairs.
• Can install and commission new equipment at customer premises.
• Maintain records of service calls and resolve complaints promptly.

Responsibilities

• Provide after-sales support to customers by resolving queries and issues related to home appliances.
• Handle warranty claims, diagnose faults, and perform repairs on various electronic products.
• Offer technical services including installation commissioning of new equipment at customer premises.
• Maintain accurate records of service calls and ensure timely resolution of complaints.
• Collaborate with internal teams to resolve complex technical issues that require escalation.

Skills

Customer service

Technical repair

Installation & commissioning

Tools

Multimeter

Diagnostic tools

Job description

Roles and Responsibilities

• Provide after-sales support to customers by resolving their queries and issues related to home appliances.
  
• Handle warranty claims, diagnose faults, and perform repairs on various electronic products such as ACs, refrigerators, washing machines, ovens, microwaves, geyser etc.
  
• Offer technical services including installation commissioning of new equipment at customer premises.
  
• Maintain accurate records of service calls received from customers and ensure timely resolution of complaints.
  
• Collaborate with internal teams to resolve complex technical issues that require escalation.