Service Engineer

Metis Engineering Services Pvt Ltd; Chennai; On-site; INR 400,000 - 560,000; Full time

Job summary

Metis Engineering Services Pvt Ltd is seeking an on-site Field Service Engineer to support industrial machinery and automation systems across customer sites in Chennai. The role emphasizes hands-on field service, installation, commissioning, testing, and troubleshooting with a focus on safety and reliability.

The ideal candidate has 0–3 years of field services experience, knowledge of PLC platforms, pneumatics, hydraulics, and industrial communication protocols, and basic programming skills for

Qualifications

• 0–3 years of proven field services experience.
• Hands-on installation and commissioning of machinery.
• Experience with multiple PLC platforms.
• Knowledge of pneumatics, hydraulics, and measurement systems.
• Familiarity with Profibus, Profinet, Modbus, DeviceNet, and Ethernet protocols.
• Ability to modify high-level programming (C/C++/C#) for automation support.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and stakeholder management.
• Leadership potential to mentor service teams.

Responsibilities

• Perform field service activities including installation, commissioning, testing, and maintenance.
• Independently manage service assignments at customer sites.
• Conduct root-cause analysis and implement corrective actions.
• Work with industrial automation systems (PLCs, controls, pneumatics, hydraulics).
• Configure and troubleshoot measurement systems and instrumentation.
• Ensure safety protocols and compliance.
• Coordinate with cross-functional teams, vendors, and customers.
• Lead small service teams on projects.
• Prepare technical documentation and reports.
• Maintain safety standards and continuous improvement initiatives.

Skills

Field service experience

Installation & commissioning

PLC platforms

Pneumatics & hydraulics

Industrial protocols

C/C++/C# programming

Troubleshooting

Communication & stakeholders

Leadership potential

Self-driven

Job description

To ensure smooth, reliable, and safe operation of industrial machinery and plant processes — including primary, secondary, and auxiliary equipment — with a strong emphasis on field services, installation, commissioning, and troubleshooting. The role demands a hands‑on professional who combines strong technical expertise with the ability to independently handle customer sites, optimize operations, and drive efficiency while maintaining safety standards.

Key Responsibilities:

• Perform field service activities, including installation, commissioning, testing, troubleshooting, and maintenance of industrial machinery and automation systems.
• Independently manage service assignments at customer sites, ensuring timely execution and customer satisfaction.
• Carry out root cause analysis and implement corrective and preventive measures to improve equipment reliability and performance.Drive continuous improvement initiatives to enhance efficiency, reliability, and cost-effectiveness.
• Work with a wide range of industrial automation systems, including PLCs, industrial controls, pneumatics, and hydraulics.
• Configure and troubleshoot measurement systems and instrumentation for process monitoring and optimization.Ensure strict adherence to safety protocols and compliance standards in all operations.
• Handle industrial communication protocols such as Profibus, Profinet, Modbus, DeviceNet, and Ethernet-based systems.
• Read, understand, and modify high-level programming (C/C++/C#) to support automation and integration requirements.
• Coordinate with cross-functional teams, vendors, and customers to ensure service goals are achieved.
• Lead small service teams on projects, providing guidance, technical support, and mentoring.
• Prepare technical documentation, operational reports, and performance improvement records.
• Maintain compliance with safety standards, documentation requirements, and continuous improvement initiatives.

Required Skills & Experience:

• 0–3 years of proven experience in field services for industrial machinery.
• Strong exposure to installation and commissioning of machinery and automation systems.
• Hands‑on experience with different PLC platforms and industrial control systems.
• Practical knowledge of pneumatics, hydraulics, and measurement systems.
• Proficiency in industrial communication protocols (Profibus, Profinet, Modbus, DeviceNet, Ethernet, etc.).
• Ability to understand and work with C/C++/C# programming for automation support.
• Strong troubleshooting and problem-solving skills with a structured approach to root cause analysis.
• Excellent communication, interpersonal, and stakeholder management skills.
• Ability to navigate challenging customer situations and deliver effective solutions.
• Leadership qualities with the ability to manage, mentor, and drive a service team.
• Self-driven, quick learner, and result-oriented professional.