Service Engineer

Eppendorf India Private Limited; Bengaluru; On-site; INR 450,000 - 650,000; Full time

Job summary

Eppendorf India Private Limited is hiring for a field service/ calibration role focused on pipette service in Bengaluru and across Karnataka. You will service, calibrate and maintain manual pipettes at customer sites and service locations, using Calibright software to record results and generate certificates.

Role requires up to 2 years of relevant experience, strong English communication, and a hands-on mindset for precision instrumentation. Travel across Karnataka is required.

Qualifications

• B.E. or B.Tech in Electronics, Biomedical Engineering, Instrumentation Engineering or related technical discipline.
• Candidates with up to 2 years of relevant experience in laboratory equipment service, calibration, maintenance or technical support are welcome.
• Experience in installing, servicing, maintaining and calibrating pipettes is preferred.
• Experience with electronic pipettes will be an advantage.
• Basic understanding of pipette operation, functionality, troubleshooting, disassembly, assembly and performance verification.
• Strong communication skills in English and a genuine aspiration to learn.

Responsibilities

• Handle servicing, preventive maintenance and calibration of manual pipettes at customer sites and service locations.
• Operate Calibright software to execute pipette calibration activities, record results and maintain accurate digital service data.
• Generate calibration reports and certificates through the designated system, ensuring records are complete and traceable.
• Submit error‑free service and calibration reports within defined timelines.
• Travel extensively across Karnataka and to other territories when business requirements demand it.
• Maintain, protect and calibrate validation tools properly, including weighing scales and other equipment used for pipette verification.
• Collaborate with internal service and Sales teams to support customer retention and service opportunities.

Skills

Laboratory equipment service

Calibration

Troubleshooting

Customer communication

Documentation

Attention to detail

English proficiency

Education

B.E. or B.Tech in Electronics, Biomedical Engineering, Instrumentation Engineering or related technical discipline

Tools

Microsoft Office

Job description

How you can make an impact

How you can make an impact You will help ensure that customers can rely on accurate, consistent and well‑maintained pipetting equipment in their laboratories. You will handle servicing, preventive maintenance and calibration of manual liquid‑handling pipettes at customer sites and service locations. Operate Calibright software to execute pipette calibration activities, record results and maintain accurate digital service data. Perform pipette calibration using an online printer where required and ensure that calibration outputs are captured correctly. Generate calibration reports and certificates through the designated system, ensuring that all records are complete and traceable. Review calibration results and validate the obtained data with superiors before finalizing reports or certificates. Submit error‑free service and calibration reports within the defined timelines. Disassemble and assemble pipettes correctly during service and repair activities, ensuring that components are handled carefully and instruments are restored to proper working condition. Execute assigned tasks systematically and complete service, calibration and reporting activities on time. Meet defined productivity, throughput, quality and service‑level norms. Maintain a high level of customer satisfaction by communicating clearly, responding professionally and resolving service requirements efficiently. Keep customers informed about action plans, service progress, report status and certificate sharing as and when necessary. Maintain good rapport with customers in all aspects of service delivery and customer interaction. Maintain proper dedication, punctuality, discipline and ownership in daily work and reporting activities. Maintain, protect and calibrate validation tools properly, including weighing scales and other equipment used for pipette verification. Keep accurate service records, calibration data, customer communication records and other required documentation. Report service activities, customer interactions, pending actions and technical or operational concerns accurately and on time. Evaluate customer requirements and recommend appropriate service, maintenance, calibration or technical support actions. Collaborate with internal service and Sales teams to support customer retention, service opportunities and organizational goals. Travel extensively across Karnataka and to other territories when business requirements demand it. Follow company quality systems, safety procedures, email etiquette, documentation standards and reporting requirements.

What sets you apart

• B.E. or B.Tech in Electronics, Biomedical Engineering, Instrumentation Engineering or related technical discipline.
• Candidates with up to 2 years of relevant experience in laboratory equipment service, calibration, maintenance or technical support are welcome.
• Experience in installing, servicing, maintaining and calibrating pipettes is preferred.
• Experience with electronic pipettes will be an advantage.
• Basic understanding of pipette operation, functionality, troubleshooting, disassembly, assembly and performance verification.
• A genuine aspiration to learn new products, technologies, service procedures and customer requirements.
• Systematic and disciplined approach to executing assigned work and completing tasks on time.
• Ability to meet defined productivity, throughput, quality and service‑level norms.
• Strong work dedication, punctuality and ownership of service and reporting activities.
• Good analytical and troubleshooting skills, with attention to detail when handling precision instruments.
• Customer‑focused attitude and the ability to maintain positive relationships with laboratory users, lab managers and other stakeholders.
• Ability to understand and evaluate customer requirements and translate them into appropriate technical actions.
• Good communication skills in English and the ability to communicate effectively with customers and colleagues.
• Basic working knowledge of Microsoft Office and the ability to maintain accurate service documentation.
• Demonstrated commitment to achieving team and organizational goals.

What we offer

Purpose and impact.

You help laboratories maintain accurate and reliable pipetting performance, supporting the quality and reproducibility of scientific work.

Learning that moves you forward.

You will receive technical training, practical mentoring and on‑the‑job exposure to pipette service, calibration and customer support.

Room to grow.

You will build expertise in precision laboratory equipment and have opportunities to develop toward senior technical, specialist or service leadership roles.

A customer‑facing career.

You will work directly with laboratories and gain valuable experience in technical problem‑solving, service delivery and customer relationship management.

Fair and supportive.

You will work with colleagues who value collaboration, accountability, continuous learning and high‑quality service.

Eppendorf is a leading life science company that develops and sells instruments, consumables, and services for liquid‑, sample‑, and cell handling in laboratories worldwide. Eppendorf products are used in academic and commercial research laboratories, e.g., in companies from the pharmaceutical and biotechnological as well as the chemical and food industries. Working at Eppendorf means being part of a community of more than 5,000 scientists, engineers as well as specialists from many other disciplines across more than 30 countries. All of us are committed to one mission: Being the expert partner and advisor of choice for life sciences laboratories around the world - with our premium products, our services, and our reliability.