Senior Service Engineer

Eppendorf India Private Limited; Pune District; On-site; INR 900,000 - 1,400,000; Full time

Job summary

Eppendorf India Private Limited is seeking a field service engineer to install, commission and service laboratory instruments at customer sites across the region. You will diagnose issues, perform preventive maintenance, calibrations, and create clear service reports to ensure reliable operation and compliance with quality standards.

You will also engage with customers, promote service offerings, and coordinate with internal teams to ensure timely support and data-driven decisions.

Qualifications

• 6–8 years hands-on experience in installation, maintenance and servicing of laboratory equipment.
• Experience servicing Centrifuges, PCR instruments, ULT freezers, CO2 incubators and pipettes.
• Strong troubleshooting and problem-solving skills with a structured approach.
• Good understanding of laboratory workflows and preventive care.
• Diploma/BE/BTech in electronics/biomedical/instrumentation or related field.
• Excellent communication and customer relationship management abilities.
• Willingness to travel extensively within the territory.

Responsibilities

• Install and commission standard and specialty lab equipment at customer sites.
• Diagnose, service and attend breakdowns to minimize downtime.
• Perform preventive maintenance and calibration per schedules.
• Document service reports and calibration records accurately.
• Promote service contracts and calibrations to customers.
• Collaborate with Sales and internal teams; ensure timely payments and data accuracy.

Skills

Installation

Maintenance

Troubleshooting

CRM skills

Travel ready

On-site service

Education

Diploma/B.E./B.Tech

Tools

Centrifuges

PCR instruments

ULT freezers

CO2 incubators

Pipette calibration

Job description

How you can make an impact

In our organization, you ensure that our laboratory instruments and liquid handling solutions perform reliably at customer sites, directly supporting high-quality scientific work and strengthening long-term customer partnerships. You take responsibility for the installation and commissioning of standard and specialty laboratory equipment, ensuring correct setup, qualification and a clear handover to users at customer sites. You diagnose and attend breakdown and service calls for a wide range of laboratory instruments, resolving issues efficiently and minimizing downtime for critical applications. You perform preventive maintenance and periodic servicing of laboratory instruments, following defined schedules and procedures to secure long-term reliability, safety and compliance with quality standards. You carry out pipette repair, calibration and performance verification, adhering to established standards and documentation requirements so that customers can rely on accurate and reproducible results. You contribute to service revenue generation through billable service activities, annual maintenance contracts (AMC/CMC), calibration services and other service offerings, and ensure timely payment collection in collaboration with internal stakeholders. You maintain a high level of customer satisfaction, delivering quality service, addressing issues proactively and helping to achieve excellent Net Promoter Score (NPS) in your territory. You conduct customer engagement and training programs, helping users get the most out of their instruments and enhancing the overall product and service experience. You use Customer Relationship Management (CRM) software to accurately record service activities, customer interactions and field reports, ensuring transparency and reliable data for follow-up and analysis. You work closely with the Sales team to promote service contracts, generate service and calibration leads, and support overall business growth in your region. You ensure timely and accurate documentation, including installation reports, service reports and calibration records, and consistently comply with company quality and regulatory standards.

What sets you apart

• Bringing 6-8 years of hands-on experience in installation, maintenance and servicing of laboratory equipment, ideally in the life sciences, biotechnology, pharmaceutical, healthcare or research laboratory environment.
• Drawing on proven experience in servicing and troubleshooting instruments such as Centrifuges,PCR instruments,Ultra-low Temperature (ULT) freezers,CO₂ incubators,Pipettes (repair & calibration).
• Demonstrating strong troubleshooting and problem-solving skills, with a structured, analytical approach to identifying root causes and implementing sustainable technical solutions.
• Bringing a good understanding of laboratory workflows and instrument maintenance, enabling you to advise customers on best practices and preventive care.
• Holding a Diploma / B.E. / B.Tech in Electronics, Biomedical Engineering, Instrumentation, Mechanical Engineering or a related field, or an equivalent combination of education and experience.
• Communicating clearly and professionally, with excellent customer relationship management skills and the ability to build trust with users, lab managers and purchasing stakeholders.
• Working independently and reliably, managing multiple customer locations, service calls and priorities in a structured and organized way.
• Showing willingness to travel extensively within your assigned territory to support customers on site.
• Using CRM applications and Microsoft Office (Word, Excel, PowerPoint, Outlook) confidently to document service activities, prepare reports and support data-driven decision-making.

What we offer

Purpose and impact.

You directly support laboratories and research facilities by ensuring that their critical equipment operates reliably, enabling high-quality results that can make a difference in healthcare and science.

We value your contribution.

An attractive compensation package, employee benefits and performance-related incentives reflect the importance of your role in customer satisfaction and business performance.

Learning that moves you forward.

With technical trainings, digital learning platforms and on-the-job mentoring, you continuously deepen your expertise in laboratory technology, service processes and customer interaction.

Room to grow.

You take on responsibility in a diverse instrument and customer landscape, with opportunities to develop toward senior technical, specialist or leadership roles over time.

Fair and supportive.

You work in a culture built on collaboration, respect and openness, with clear expectations, regular feedback and structured development opportunities to support your professional and personal growth.

Eppendorf is a leading life science company that develops and sells instruments, consumables, and services for liquid-, sample-, and cell handling in laboratories worldwide. Eppendorf products are used in academic and commercial research laboratories, e.g., in companies from the pharmaceutical and biotechnological as well as the chemical and food industries. Working at Eppendorf means being part of a community of more than 5,000 scientists, engineers as well as specialists from many other disciplines across more than 30 countries. All of us are committed to one mission: Being the expert partner and advisor of choice for life sciences laboratories around the world - with our premium products, our services, and our reliability.