Service Engineer

Eppendorf; Bengaluru; On-site; INR 500,000 - 800,000; Full time

Job summary

Eppendorf Bengaluru is seeking a motivated service professional to ensure laboratory equipment operates reliably at customer sites. You will install standard and specialty instruments, perform commissioning, and hand over to customers after setup.

The role involves diagnosing faults, carrying out preventive maintenance, calibrations, pipette repairs, and maintaining accurate service records while contributing to service revenue and customer satisfaction.

Qualifications

• BE/B.Tech in Electronics, Biomedical Engineering, Instrumentation Engineering or related technical discipline.
• 2–4 years' experience in installation, servicing, maintenance or calibration of laboratory equipment.
• Experience or knowledge of pipette repair and calibration is an advantage.
• Strong diagnostic and problem-solving skills with a structured approach to identifying equipment faults and resolving customer issues.
• Willingness to travel to customer locations.

Responsibilities

• Install standard laboratory equipment at customer sites in accordance with defined technical procedures and quality requirements.
• Install specialty laboratory instruments, ensuring correct setup, configuration and operational readiness.
• Perform commissioning activities and provide a clear handover to customers after installation.
• Attend breakdown service calls for specialty instruments, diagnose faults and implement appropriate corrective actions.
• Perform preventive maintenance and periodic servicing of specialty laboratory instruments, ensuring reliable operation and minimized downtime.
• Diagnose equipment issues systematically, identify root causes and recommend sustainable technical solutions.
• Carry out pipette repair activities, including inspection, troubleshooting, disassembly, assembly and functional verification as required.
• Perform pipette calibration and maintain accurate calibration records and reports.
• Generate service revenue through billable service activities, annual maintenance contracts and other service offerings.
• Support timely payment collection for service activities in coordination with the Sales team, finance team and other internal stakeholders.
• Manage revenue performance for the assigned territory and maintain visibility of open opportunities, pending invoices and service commitments.
• Manage customer complaints promptly, coordinate resolution activities and ensure timely follow-up until closure.
• Maintain clear, professional and timely communication with customers regarding service requests, action plans, visit schedules, reports, proposals and pending activities.
• Prepare and send service and annual maintenance contract proposals in coordination with the relevant internal teams.
• Conduct customer presentations, product or service discussions and technical interactions as required.
• Work closely with the Branch Sales Manager to identify service opportunities, support customer retention and contribute to business growth.
• Share relevant market feedback with management, including customer requirements, competitor activity, product observations and emerging service opportunities.
• Maintain accurate records of installations, breakdown calls, maintenance visits, pipette repairs, calibration activities, complaints, proposals and customer interactions in the CRM system.
• Prepare and submit service reports, installation reports, maintenance records and other required documentation accurately and on time.
• Follow company quality, safety, compliance, documentation and reporting standards in all service activities.

Skills

Troubleshooting

Customer focus

Communication skills

CRM familiarity

MS Office

Education

BE/B.Tech in Electronics

Biomedical Engineering

Instrumentation Engineering

Tools

Pipette calibration equipment

Electrical testing tools

Job description

How you can make an impact

You will ensure that laboratory equipment operates reliably, safely and efficiently at customer sites. Through professional installation, responsive service, preventive maintenance and strong customer engagement, you will support high-quality scientific work and contribute to long-term customer partnerships and business growth.

• You will install standard laboratory equipment at customer sites in accordance with defined technical procedures and quality requirements.
• Install specialty laboratory instruments, ensuring correct setup, configuration and operational readiness.
• Perform commissioning activities and provide a clear handover to customers after installation.
• Attend breakdown service calls for specialty instruments, diagnose faults and implement appropriate corrective actions.
• Perform preventive maintenance and periodic servicing of specialty laboratory instruments, ensuring reliable operation and minimized downtime.
• Diagnose equipment issues systematically, identify root causes and recommend sustainable technical solutions.
• Carry out pipette repair activities, including inspection, troubleshooting, disassembly, assembly and functional verification as required.
• Perform pipette calibration and maintain accurate calibration records and reports.
• Generate service revenue through billable service activities, annual maintenance contracts and other service offerings.
• Support timely payment collection for service activities in coordination with the Sales team, finance team and other internal stakeholders.
• Manage revenue performance for the assigned territory and maintain visibility of open opportunities, pending invoices and service commitments.
• Manage customer complaints promptly, coordinate resolution activities and ensure timely follow-up until closure.
• Maintain clear, professional and timely communication with customers regarding service requests, action plans, visit schedules, reports, proposals and pending activities.
• Prepare and send service and annual maintenance contract proposals in coordination with the relevant internal teams.
• Conduct customer presentations, product or service discussions and technical interactions as required.
• Work closely with the Branch Sales Manager to identify service opportunities, support customer retention and contribute to business growth.
• Share relevant market feedback with management, including customer requirements, competitor activity, product observations and emerging service opportunities.
• Maintain accurate records of installations, breakdown calls, maintenance visits, pipette repairs, calibration activities, complaints, proposals and customer interactions in the CRM system.
• Prepare and submit service reports, installation reports, maintenance records and other required documentation accurately and on time.
• Follow company quality, safety, compliance, documentation and reporting standards in all service activities.

What sets you apart

• B.E. or B.Tech in Electronics, Biomedical Engineering, Instrumentation Engineering or a related technical discipline.
• Minimum 2 - 4 years of experience in the installation, servicing, maintenance or calibration of laboratory equipment is required.
• Practical understanding of standard and specialty laboratory equipment, including installation, commissioning, troubleshooting and preventive maintenance.
• Experience or knowledge of pipette repair and calibration will be an advantage.
• Strong diagnostic and problem-solving skills, with a structured approach to identifying equipment faults and resolving customer issues.
• Ability to manage service calls, maintenance schedules, customer complaints and territory priorities in an organized manner.
• Customer-focused approach with the ability to build trust and maintain strong professional relationships.
• Good communication and presentation skills, with the confidence to explain technical matters to customers and internal stakeholders.
• Commercial awareness and the ability to identify service revenue, maintenance contract and calibration opportunities.
• Ability to coordinate professionally with customers, Sales, Branch teams, finance teams and management.
• Strong ownership of payment follow-up, complaint closure, documentation and service commitments.
• Willingness to travel to customer locations as required.
• Basic working knowledge of CRM applications and Microsoft Office, including Word, Excel, PowerPoint and Outlook.
• Ability to collect, interpret and communicate market feedback relevant to customer needs and service business opportunities.

What we offer

• Purpose and impact. You will help laboratories keep critical equipment reliable and available, supporting high-quality scientific work and customer success.
• A broad technical role. You will work across installation, breakdown service, preventive maintenance, pipette repair, calibration and customer support.
• Learning that moves you forward. You will gain practical exposure to standard and specialty laboratory instruments, service processes and customer engagement.
• Room to grow. You will develop both technical and commercial capabilities, with opportunities to progress toward senior technical, specialist or service leadership roles.
• A collaborative environment. You will work closely with Sales, Branch teams and management to strengthen customer relationships and grow the service business.
• Fair and supportive. You will be part of a culture that values accountability, teamwork, responsiveness and high-quality service delivery.