Senior Service Executive

Eppendorf; Bengaluru; On-site; INR 550,000 - 850,000; Full time

Job summary

Eppendorf India in Bengaluru is seeking a Field Service Engineer to install, calibrate and service manual and electronic pipettes at customer sites and service locations. You will perform functional checks, document reports and ensure timely completion of service activities.

You will travel within Karnataka and other territories as required, demonstrate strong troubleshooting skills and maintain accurate service records, while delivering high customer satisfaction.

Qualifications

• 2–4 years hands-on experience in installation, maintenance and servicing of laboratory equipment.
• B.E. or B.Tech in Electronics, Biomedical Engineering, Instrumentation, Diploma or related technical discipline.
• Experience with pipettes is preferred; electronic pipettes an advantage.
• Good English communication; Kannada advantageous.
• Willingness to travel across Karnataka and other territories.

Responsibilities

• Install, service, maintain and calibrate manual and electronic pipettes at customer sites and service locations.
• Perform functional checks, performance verification and calibration per defined procedures.
• Explain pipette operation and care to customers; demonstrate knowledge of features.
• Diagnose issues, identify root causes and carry out repairs.
• Disassemble/assemble pipettes and restore to proper working condition.
• Complete service, repair, calibration and verification activities on time.
• Maintain service records, calibration reports and documentation.
• Report activities and customer interactions promptly; ensure high customer satisfaction.
• Collaborate with Sales and internal service teams to support retention and service opportunities.

Skills

Installation & servicing

Calibration & verification

Customer support

Troubleshooting

Communication (English)

Education

B.E./B.Tech in Electronics/Biomedical Engineering/Instrumentation or Diploma

Tools

Pipette calibration tools

Job description

How you can make an impact

You will be responsible for maintaining the accuracy and reliability of pipetting equipment in customer laboratories through professional installation, servicing, calibration, and maintenance.

The role also involves providing technical support to customers across the region and other assigned territories.

• Install, service, maintain and calibrate manual and electronic pipettes at customer sites and service locations.

• Perform functional checks, performance verification and calibration activities in accordance with defined procedures, quality requirements and applicable standards.

• Demonstrate thorough knowledge of pipette operation, features and functionalities, and explain correct usage and care to customers.

• Diagnose technical issues systematically, identify root causes and carry out effective repairs or corrective actions.

• Disassemble and assemble pipettes correctly, ensuring that all components are handled carefully and the instrument is restored to proper working condition.

• Complete service, repair, calibration and verification activities accurately and within the agreed timelines.

• Execute assigned tasks in a systematic manner and meet defined productivity, throughput and quality norms.

• Maintain accurate service records, calibration reports, inspection checklists and other required documentation.

• Report service activities, customer interactions, pending actions and any technical or operational concerns on time.

• Maintain a high level of customer satisfaction by responding professionally, communicating clearly and resolving issues efficiently.

• Evaluate customer requirements and recommend appropriate service, maintenance, calibration or technical support solutions.

• Build a strong understanding of the customer base, laboratory requirements and business environment.

• Support customer visits, product demonstrations, user guidance and basic technical training when required.

• Collaborate with Sales and internal service teams to support customer retention, service opportunities and organizational goals.

• Follow all company policies, safety procedures, quality systems and reporting requirements.

What sets you apart

• Bringing 2–4 years of hands‑on experience in installation, maintenance and servicing of laboratory equipment, ideally in the life sciences, biotechnology, pharmaceutical, healthcare or research laboratory environment.

• B.E. or B.Tech in Electronics, Biomedical Engineering, Instrumentation, Diploma or a related technical discipline.

• Experience in installing, servicing, maintaining and calibrating pipettes is preferred. Experience with electronic pipettes will be an advantage.

• Basic understanding of pipette operation, functionality, troubleshooting, disassembly, assembly and performance verification.

• A genuine aspiration to learn new products, technologies, service procedures and customer requirements.

• Systematic and disciplined approach to executing assigned work and completing tasks on time.

• Ability to meet defined productivity, throughput, quality and service-level norms.

• Strong work dedication, punctuality and ownership of service and reporting activities.

• Good analytical and troubleshooting skills, with attention to detail when handling precision instruments.

• Customer-focused attitude and the ability to maintain positive relationships with laboratory users, lab managers and other stakeholders.

• Ability to understand and evaluate customer requirements and translate them into appropriate technical actions.

• Willingness and ability to travel across Karnataka and to other territories as required.

• Good communication skills in English and the ability to communicate effectively with customers and colleagues. Knowledge of Kannada will be an advantage.

• Basic working knowledge of Microsoft Office and the ability to maintain accurate service documentation.

• Demonstrated commitment to achieving team and organizational goals.

What we offer

• Purpose and impact. You help laboratories maintain accurate and reliable pipetting performance, supporting the quality and reproducibility of scientific work.

• Learning that moves you forward. You will receive technical training, practical mentoring and on-the-job exposure to pipette service, calibration and customer support.

• Room to grow. You will build expertise in precision laboratory equipment and have opportunities to develop toward senior technical, specialist or service leadership roles.

• A customer-facing career. You will work directly with laboratories and gain valuable experience in technical problem-solving, service delivery and customer relationship management.

• Fair and supportive. You will work with colleagues who value collaboration, accountability, continuous learning and high-quality service.