Service Desk Trainee Analyst

Savantis Solutions India; Dadri; On-site; INR 180,000 - 240,000; Full time

Job summary

Savantis Solutions India is hiring for a Service Desk Analyst Trainee at Noida to provide first-line support, log incidents, and assist users with IT issues.

The role targets fresh graduates (2023–2026) with 55%+, strong English, and no backlog, offering exposure to SLA definitions, incident handling, and asset management.

Qualifications

• Freshers from 2023–2026 eligible.
• Minimum 55% in academics.
• No academic backlogs.
• Good command of spoken and written English.
• B.Tech/BCA/B.Sc graduates in computing or math allowed.

Responsibilities

• Respond to requests for technical assistance in person, via phone.
• Diagnose and resolve technical hardware and software issues.
• Research questions using available information resources.
• Advise users on appropriate action.
• Should know about SLA and severity/priority (Incident and service request definitions).
• Follow standard help desk procedures.
• Log all help desk interactions.
• Temp asset device allocation.
• Administer help desk software.
• Follow up with customers and users to ensure complete resolution of issues.
• Redirect problems to correct resource.
• Identify and elevate situations requiring urgent attention.
• Track and route problems and requests and document resolutions.
• Prepare activity reports in excel format.

Skills

English language proficiency

Education

B.Tech / BCA / B.Sc (Computers / Mathematics)

B.Tech (CS / IT / ECE / EEE / Civil / Mechanical / Instrumentation)

Job description

Role & responsibilities

Profile: Service Desk

Position: Analyst Trainee

Job Location: Noida .

Eligibility Criteria:

• Should be a (2023/2024/2025/2026 - B. Tech/ BCA (Computers)/ B. Sc (Mathematics / Computers) graduates


• Minimum 55% throughout the academics.


• B-Tech (CSE/ IT/ ECE / EEE / Civil / Mechanical / Instrumentation only) (2023/2024/2025/2026 graduates)


• Should have all the educational certificates


• Candidates should not have any academic backlogs currently.


• Level of Experience required: Freshers


• Good command in spoken & written English is mandatory.

Job Description:

• Respond to requests for technical assistance in person, via phone.


• Diagnose and resolve technical hardware and software issues.


• Research questions using available information resources.


• Advise users on appropriate action.


• Should know about SLA and severity/priority (Person should aware Incident and service request definition).


• Follow standard help desk procedures.


• Log all help desk interactions.


• Temp asset device allocation.


• Administer help desk software.


• Follow up with customers and users to ensure complete resolution of issues.


• Redirect problems to correct resource.


• Identify and elevate situations requiring urgent attention.


• Track and route problems and requests and document resolutions.


• Prepare activity reports in excel format.