Service Desk / Technical Support

Alois Solutions; Dadri, Bengaluru; On-site; INR 350,000 - 550,000; Full time

Job summary

Alois Solutions is seeking an IT Service Desk professional to provide support and training for end-users on a range of devices, applications, and processes. The role requires clear English communication and ability to work with diverse teams.

You will record, update, and escalate issues, assist with IT onboarding, and collaborate with internal IT teams on testing and maintenance. 24/7 rotational shifts and on-site work are required.

Qualifications

• Excellent English written and verbal communication skills.
• IT software and hardware troubleshooting knowledge and skills.

Responsibilities

• Provide exceptional IT Service Desk support, guidance and training to end-users for various IT devices, applications, or processes.
• Record, update and escalate support issues to the next level promptly.
• Support all IT onboarding activities for end-users.
• Work with internal IT Teams on system testing, integration and maintenance.

Skills

English communication

IT troubleshooting

Team player

Tools

Win 10

macOS

iOS

Android

Google Suite

Microsoft Environment

Job description

Preferred candidate profile

Looking for immediate candidate

Excellent English written and verbal communication skills.

In these roles, you will be responsible for: Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices,applications, or processes.

Record, Update, and Escalate Support issues to the next level promptly. Support all IT onboarding activities for end-users Work with our internal IT Teams on system testing, integration, and maintenance.

• Great Team player 24/7 rotational shifts and week offs and Work from Office is mandatory.

Ability to work independently within a diverse global team.

• IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment).