Service Desk Specialist

Tata Consultancy Services; Dadri; On-site; INR 250,000 - 420,000; Full time

Job summary

Tata Consultancy Services in India is seeking a Helpdesk/Desktop Support technician to resolve user queries by phone and email, diagnose basic issues, and maintain service records.

The role emphasizes customer-focused service, collaboration with internal teams, and clear problem-solving communication, with hardware and software incident handling and escalation when needed. The position is onsite in Dadri, Uttar Pradesh.

Qualifications

• Must have proven experience as a help desk technician.
• Must be able to diagnose and resolve basic technical issues.
• Basic understanding of computer systems.
• Customer-oriented and cool-tempered.
• 1-2 years' experience in the Helpdesk/Desktop support.
• Good communication skills.
• Basic technical knowledge.

Responsibilities

• Resolving incoming client and personnel IT queries on phone.
• Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders.
• Collaborating with internal departments to ensure that IT needs are met.
• Documenting processes and maintaining service desk records.
• Asking questions about the problem and explaining possible solutions.
• Dealing with problems for hardware, such as servers, computers and printers, and software programs.

Skills

Help desk experience

Issue diagnosis

Basic computer knowledge

Customer oriented

1-2 years experience

Communication skills

Technical knowledge

Job description

Desired Competencies (Technical/Behavioral Competency)

Must-Have

• Proven experience as a help desk technician.
• Ability to diagnose and resolve basic technical issues.
• Basic understanding of computer systems.
• Customer-oriented and cool-tempered.
• 1-2 years' experience in the Helpdesk/Desktop support.
• Good Communication Skills
• Basic technical Knowledge.

Good-to-Have

• Experienced resources with good communication knowledge.

SN

Responsibility of / Expectations from the Role

1

Resolving incoming client and personnel IT queries on phone.

2

Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders.

3

Collaborating with internal departments to ensure that IT needs are met.

4

Documenting processes and maintaining service desk records.

5

Asking questions about the problem and explaining possible solutions

6

Dealing with problems for hardware, such as servers, computers and printers, and software programs