Service Desk Associate

Tata Consultancy Services; Dadri, Delhi; On-site; INR 180,000 - 250,000; Full time

Job summary

Tata Consultancy Services invites applications for a Desktop Support/O365/Laptop Support role in India. You will handle first-line IT queries, provide telephone and on-site assistance, and ensure smooth IT operations for end users.

The ideal candidate has 1–5 years of Helpdesk/Desktop support experience, strong communication, and a customer-focused approach. Location options include Pune, Delhi NCR, or Noida.

Qualifications

• Proven experience as a help desk technician or desktop support.
• Ability to diagnose and resolve basic technical issues.
• Basic understanding of computer systems and peripherals.
• Customer-oriented and able to stay calm under pressure.
• 1–5 years' experience in Helpdesk/Desktop support.
• Clear communication, both spoken and written.
• Basic technical knowledge across hardware and software.

Responsibilities

• Resolve incoming IT queries via phone and ticketing system.
• Prioritize and resolve IT concerns; escalate serious issues as needed.
• Collaborate with internal departments to meet IT needs.
• Document processes and maintain service desk records.
• Ask questions to identify problems and explain solutions clearly.
• Handle hardware issues (servers, PCs, printers) and software tools.

Skills

Helpdesk/Desktop support

Customer communication

Troubleshooting basics

Hardware basics

English communication

Job description

Job Description

SN

Required Information

Details

1

Role

Desktop support / O365 / Laptop support

2

Required Technical Skill Set

L1

3

No of Requirements

4

4

Desired Experience Range

1-5 Years in Calling/Voice Profile

Location of Requirement

Pune/Delhi NCR/Noida

Desired Competencies (Technical/Behavioral Competency)

Must-Have

1. Proven experience as a help desk technician.
2. Ability to diagnose and resolve basic technical issues.
3. Basic understanding of computer systems.
4. Customer-oriented and cool-tempered.
5. 1-2 years' experience in the Helpdesk/Desktop support.
6. Good Communication Skills
7. Basic technical Knowledge.

Good-to-Have

1. Experienced resources with good communication knowledge.

Responsibility of / Expectations from the Role

1

Resolving incoming client and personnel IT queries on phone.

2

Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders.

3

Collaborating with internal departments to ensure that IT needs are met.

4

Documenting processes and maintaining service desk records.

5

Asking questions about the problem and explaining possible solutions

6

Dealing with problems for hardware, such as servers, computers and printers, and software programsRole & responsibilities

Preferred candidate profile