IT Service Desk Analyst

Tekskills; Pune District; On-site; INR 400,000 - 600,000; Full time

Job summary

Tekskills in Pune seeks IT Service Desk Professionals with 4–6 years of experience to join our service delivery team. You will manage incidents, provide Windows support, and ensure timely ticket resolution within SLA.

Typical tasks include following ITIL practices, coordinating with internal teams, and delivering reliable IT support for end-users in a fast-paced IT environment.

Qualifications

• 4–6 years of experience in IT service desk or helpdesk roles.

Responsibilities

• Manage and resolve incident tickets within SLA timelines.
• Provide technical support for Windows environments.
• Follow ITIL best practices for service delivery.
• Coordinate with internal teams for issue resolution.

Skills

IT Service Desk

Windows OS

ITIL Framework

Incident Management

Job description

Job Summary

Hiring: IT Service Desk Professionals. We are looking for experienced candidates for an IT Service Desk role.

Responsibilities

• Manage and resolve incident tickets within SLA timelines
• Provide technical support for Windows environments
• Follow ITIL best practices for service delivery
• Coordinate with internal teams for issue resolution

Requirements

• Experience: 4 to 6 years

Key Skills

• IT Service Desk / Helpdesk Support
• Windows Operating System
• ITIL Framework
• Incident Management / Ticket Handling.