Service Desk Agent - Apprenticeship Program

Endava; Hyderabad; On-site; INR 167,400 - 279,000; Full time

Job summary

A leading IT services company in Hyderabad is seeking an intern to work on service desk projects. The ideal candidate should be an engineering graduate with a minimum CGPA of 60% and possess good communication skills. This role involves working five days a week from the office and participating in an apprenticeship program, providing valuable real-world experience in IT consulting.

Qualifications

• Must have no backlogs in studies.
• Good communication skills are required for teamwork.
• Ability to work in shifts as part of the apprenticeship.

Responsibilities

• Willing to work on service desk projects.
• Participate in an apprenticeship program.
• Work from office all 5 days.

Skills

Good communication skills

Aptitude

Positive attitude

Education

Engineering graduate with at least 60% CGPA

Job description

Overview

Endava is committed to creating an open, inclusive, and respectful environment where everyone feels safe, valued, and empowered to be their best. We welcome applications from people of all backgrounds, experiences, and perspectives—because inclusive teams help us deliver smarter, more innovative solutions for our customers. Hiring decisions are based on merit, skills, qualifications, and potential. If you need adjustments or support during the recruitment process, please let us know.

Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change. By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses.

From prototype to real-world impact - be part of a global shift by doing work that matters.

Responsibilities

• Willing to work on service desk projects
• Willing to work in shifts
• Willing to be part of apprenticeship program
• Work from office all 5 days

Qualifications

• Engineering graduate with at least 60% CGPA, no backlogs
• Good communication skills, aptitude and attitude

Employment details

• Seniority level: Internship
• Employment type: Full-time
• Job function: Other
• Industries: IT Services and IT Consulting

Additional Information: At Endava, we’re committed to creating an open, inclusive, and respectful environment where everyone feels safe, valued, and empowered to be their best. We welcome applications from people of all backgrounds, experiences, and perspectives—because we know that inclusive teams help us deliver smarter, more innovative solutions for our customers. Hiring decisions are based on merit, skills, qualifications, and potential. If you need adjustments or support during the recruitment process, please let us know.