Service Designer

Ascendion Engineering; India; Hybrid; INR 1,200,000 - 1,800,000; Full time

Job summary

Ascendion Engineering, a leader in AI-driven software engineering, seeks a Senior Service Designer in India to uncover complex business scenarios and translate research into actionable insights that shape service experiences with measurable impact. You will map end-to-end service experiences across units, identify friction points in workflows, and create visual narratives.

This role requires design thinking, systems-level analysis, and collaboration with cross-functional teams to drive

Qualifications

• 5–8 years of experience in Service Design, CX Strategy, UX Research, Business Design, or Business Consulting.
• Strong background in qualitative research, stakeholder interviews, synthesis, and insight generation.
• Proven ability to document complex workflows and create service blueprints, journey maps, process models, and structured documentation.
• Deep understanding of how people, processes, technology, and business outcomes intersect.
• Excellent visual communication, storytelling, ability to navigate ambiguity, work independently, and influence stakeholders.

Responsibilities

• Discover Scenarios Across Business Units: Conduct observational research, contextual inquiries, and stakeholder interviews to understand workflows and identify inefficiencies.
• Generate Insights Through Analysis: Create visualizations like service blueprints, journey maps, and ecosystem views to map pain points.
• Identify Opportunities: Translate insights into How might we statements and design principles; collaborate to build roadmaps.
• Visualize Findings: Develop high-quality visual artifacts and documentation for decks and workshops to drive decisions.
• Collaborate Across Disciplines: Work with Business Analysts, UX Designers, and tech teams to validate findings with data.

Skills

Service Design

CX Strategy

UX Research

Business Design

Business Consulting

Storytelling

Job description

About Ascendion

Ascendion is a leader in AI-Native platform driven software engineering company that underwrites outcomes, helping businesses innovate faster, smarter, and with greater impact. We partner with Global 2000 clients across North America, UK, Europe, and APAC to solve complex challenges in data, experience design, software product engineering, and workforce transformation. Powered by expert engineers, thousands of AI agents, and our Engineering to the Power of AI™ (EngineeringAI) method, we deliver measurable outcomes that build trust, unlock value, and accelerate growth. Learn more at ascendion.com

Ascendion | Engineering to elevate life

We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:

Build the coolest tech for world’s leading brands

Solve complex problems – and learn new skills

Experience the power of transforming digital engineering for Fortune 500 clients

Master your craft with leading training programs and hands-on experience

Experience a community of change makers!

Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.

Job Title Senior Service Designer

Location Hyderabad / Pune (Hybrid Work Mode)

About the Role

This role focuses on uncovering complex business scenarios, translating research into actionable insights, and shaping service experiences that drive measurable business impact. As a Senior Service Designer, you will work across various business units to map out end-to-end service experiences, identify friction points in current workflows, and create clear visual narratives. You will act as a strategic problem-solver who combines design thinking and systems-level analysis to support transformation initiatives and help cross-functional teams make confident, informed decisions.

Key Responsibilities

• Discover Scenarios Across Business Units: Conduct observational research, contextual inquiries, and stakeholder interviews to understand workflows, operational processes, and identify inefficiencies or friction points.
• Generate Insights Through Analysis: Analyze research to identify patterns and opportunity areas. Create visualizations like service blueprints, journey maps, and ecosystem views to map pain points and dependencies.
• Identify Opportunities: Translate insights into "How might we..." statements and design principles. Partner with UX Designers and cross-functional teams to build opportunity frameworks, readiness assessments, and transformation roadmaps.
• Visualize Findings: Develop high-quality visual artifacts and structured documentation for insight decks, stakeholder presentations, and workshops using strong storytelling skills to drive decision-making.
• Collaborate Across Disciplines: Work closely with Business Analysts, UX Designers, and technology/product teams to validate findings with operational data and translate service insights into tangible experience opportunities.

Minimum Qualifications

• Experience: 5–8 years of experience in Service Design, CX Strategy, UX Research, Business Design, or Business Consulting.
• Research & Synthesis: Strong background in qualitative research, stakeholder interviews, synthesis, and insight generation.
• Technical Design Skills: Proven ability to document complex workflows and create service blueprints, journey maps, process models, and structured documentation.
• Systems Thinking: Deep understanding of how people, processes, technology, and business outcomes intersect.
• Soft Skills: Excellent visual communication, storytelling, ability to navigate ambiguity, work independently, and confidently influence stakeholders.
• Portfolio: A strong portfolio or case studies showcasing strategic thinking, service design depth, and tangible business impact.

Want to change the world? Let us know.

Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let’s talk!