Service Delivery Mgr (Linux, AWS, SQL, ITIL)- - 6-8years Experience - Pune/Indore- Rotational Shift 24*7

tsys; Pune District; Vor Ort; INR 1.200.000 - 2.200.000; Vollzeit

Zusammenfassung

tsys is seeking a Service Delivery Manager - P3 to join our global SRE team. You will act as the primary contact for application and production support, monitor systems, diagnose incidents, and coordinate cross-functional efforts to maintain service availability.

Ideal candidates have strong ITIL knowledge, AWS/DevOps experience, and excellent troubleshooting alongside stakeholder communication. This role involves on-call duties and continuous service improvements.

Qualifikationen

• Experience in application and production support environments.
• Hands-on AWS and DevOps tools for production tasks.
• Familiarity with ITIL processes and service management.
• Experience with ticketing tools like ServiceNow or similar.

Aufgaben

• Act as the primary contact for application and production support activities.
• Monitor health, performance, and service availability of systems.
• Analyze, troubleshoot, and resolve incidents within SLA timelines.
• Coordinate with multiple teams to drive issue resolution.
• Lead RCA for major incidents and drive preventive actions.
• Manage changes, releases, and deployments across environments.

Kenntnisse

Application support

Production support

AWS

DevOps tools

ITIL processes

Linux/Unix

Scripting

SQL

APIs

Cloud platforms

Troubleshooting

Stakeholder management

Communication

Tools

ServiceNow

Jobbeschreibung

Ready to take your career global?

Make your mark at one of the biggest names in payments. We're looking for a Service Delivery Manager - P3 to join our ever-evolving SRE Team and help us unleash the potential of every business.

What you'll own

• Act as the primary point of contact for application and production support activities.
• This role is of Individual contributor, you will not be handling any team
• Monitor application health, system performance, and service availability.
• Analyze, troubleshoot, and resolve incidents, service requests, and production issues within SLA timelines.
• Coordinate with development, infrastructure, database, and vendor teams to drive issue resolution.
• Lead root cause analysis (RCA) for major incidents and ensure preventive actions are implemented.
• Manage change, release, and deployment activities across environments.
• Review system alerts, logs, and monitoring dashboards to proactively identify risks.
• Ensure compliance with ITIL processes including Incident, Problem, Change, and Service Request Management.
• Maintain operational documentation, knowledge articles, runbooks, and support procedures.
• Track service metrics, KPIs, and prepare operational reports for stakeholders.
• Support disaster recovery (DR) exercises and business continuity activities.
• Mentor junior analysts and provide technical guidance to the team.
• Participate in on-call support, weekend releases, and critical production activities as required.
• Drive continuous service improvement initiatives to enhance system stability and customer satisfaction.

What you bring

• Strong experience in Application Support / Production Support.
• Hands on experience of AWS / Devops Tools for Production support tasks
• Knowledge of ITIL processes and Service Management.
• Experience with ServiceNow, Cloud Dashboard or similar ticketing tools
• Understanding of Linux/Unix, Scripting, SQL, DB2, APIs, and cloud platforms
• Excellent troubleshooting and analytical skills.
• Strong stakeholder management and communication skills.
• Ability to handle high-priority incidents and work in a fast-paced environment.

About the team

Our inclusive and global teams win together every day. We're proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections - it's unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We're curious and innovative - always finding better ways to deliver impact. We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do.