Service Delivery Manager - S&P - Sourcing 4D

Genpact; Dadri; On-site; INR 1,800,000 - 2,500,000; Full time

Job summary

Genpact in India invites a Service Delivery Manager for Sourcing and Procurement. You will lead indirect sourcing events, manage RFx, negotiate with suppliers, and ensure alignment with SMP, SOPs, and cost savings targets across global clients.

You will collaborate with category management, draft SOWs, perform spend analysis, and drive contract negotiations while guiding client requestors to achieve best contractual terms. This role requires leadership across time zones and strong communication.

Job description

Service Delivery Manager - Supply Chain - ProcurementReady to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.Job DescriptionThe Indirect Sourcing Senior Manager for Sourcing Execution is responsible to work on sourcing execution role with the client category sourcing teams, clients’ stakeholders and to understand their need for running sourcing events, to define and develop a sourcing strategy, manage RFx sourcing for mid to high events, and solicit competitive proposals from qualified suppliers, negotiating with suppliers while delivering results to the customer.Collaborating with internal key stakeholders and category management to oversee sourcing activities, negotiate prices, manage payment terms, achieve Total Cost of Ownership (TCO) savings, counter cost increase proposals, generate sourcing documents, conduct supplier evaluations, and provide guidance to business requestors in adhering to the sourcing management process (SMP).Conduct commercial contracts negotiations, drafting and reviewing while ensuring proper risk mitigation using standard operating procedures (SOPs), job aids, templates, methodologies, and knowledge gained via the Procurement Academy.Resourcefully organize the negotiation and approval of associated deliverables within the SMP and proactively seek value, cost savings, and efficiency opportunities across assigned cases.Act as a strong facilitator, guiding and leading the business requestor to get the best contractual results and connect retail client business and operating units to create, assess, negotiate, and finalize supplier contracts to procure goods and services. This involves collaborating with Business Requestors and Suppliers on the agreement’s key business provisions to ensure conformance with all agreed upon business points.Proactively tackles various challenges, from routine administrative tasks to complex problem-solving.This will require working directly with Client and may be our Genpact Category Management team at times. The major interaction will be with the English-speaking customers, in the process of sourcing project planning and execution.ResponsibilitiesAssist the client category team as they work to define their need for running sourcing events. Specifically, helping them draft a requirement or specification document (i.e. SOW, position posting, etc.), document business requirementsShould have the know-how and experience of identifying savings opportunities by slicing and dicing the spend data. Work closely with the spend analytics team to help with the dataWork will include creating RFP documents, coordinating supplier RFIs, analysing responses, and where needed supplier negotiations and selectionExperienced in pre-qualifying suppliers, spend analysis, evaluation of vendor quotations utilizing appropriate negotiation and purchasing analysis techniques and implementation of contracts with emphasis on quality, price, delivery, and service necessary to meet requirements, order processing & negotiations with vendor, savings tracking, compliance, infrastructure projects, Policy and Procedure Formulation & Material Management etc.Contract related support to the client category team – contract drafting, redlining, contract negotiations, understanding of contract clauses and working with contract managers and supplier legal team to convince them to agree on client’s standard agreement template and clauses.Perform spend analysis, maintain reports, conduct research in support of category plans.Work with client category leaders to develop alternate sources to single source relationships, and evaluate incumbent and/or new sourcesThe incumbent would be responsible to simplify purchasing for end customers by creating catalogues, punch-out sites and digitizationGood at communication, presentations, data analysis, reporting etc. as the role require regular update to clientLeverage best practices where opportunities ariseWilling to work in different time-zones in multiple regions across the globeThe incumbent may be required to lead and manage the team and collaborate with internal and external teams in setting realistic and challenging operational goals, and contribute to their accomplishment keeping over all organizational goals The incumbent should have worked in a client support environment in different time zones, should have good understanding of global markets and well versed with diverse cultureQualifications we seek in you!Minimum QualificationsBachelor’s Degree like BE/BCOM/BA/BSC from an accredited university or college.Preferred Qualifications & SkillsExperience in indirect sourcing, supplier and stakeholder relationship managementCategory Management SupportThe incumbent should be generalist and have substantial experience in handling Strategic sourcing & execution of contracts pertaining to categories like IT, corporate services, professional services, Facility, marketing services (not restricted to any specific category)Supplier market analysisExperience working for retail company /client is preferredEnd to end contract management & supplier negotiationsWorking experience on tools like SAP ARIBA, GlobalityExperience working with global stakeholders, suppliers and clients outside IndiaDemonstrated professional verbal/written communication and negotiation skills in EnglishKnowledge of local marketplace, legislation, suppliersStrong quantitative and analytical skills, PC and database proficiencyPossess strong interpersonal skills and leadership skills an eye towards detailingProblem solving ability, conflict resolving capabilityProductivity while working, efficiencyClient reporting, presentations etc. is a mustTo facilitate end-to-end sourcing execution, thereby enhancing efficiency in achieving savings and compliance.Preferred Qualifications/ SkillsHaving worked in a sourcing execution middle office type of set up - running sourcing events, taking guidance from category leaders and having strong interpersonal skills – ability to communicate effectively at all levels of an organizationExperience hosting virtual training and/or Q&A sessions would be beneficialHaving worked in MNC for different clients and managed team of decent sizeQualificationsBachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business AnalyticsCertificationsCertified in Supply Management (CSM) - Welingkar Institute of ManagementWelingkar Institute of Management, Certified Professional in Supply Management (CPSM) - Institute for Supply Management (ISM)Institute for Supply Management (ISM), Certified Supply Chain Professional (CSCP) - Indian Institute of Management, TrichyIndian Institute of Management, TrichyRequired SkillsBusiness Analysis, Business Process Management (BPM), Cloud Computing, Contract Management, Data Analytics, Data Literacy, Data Visualization, Financial Management, Generative AI, Insight Generation, Negotiation, Project Portfolio Management (PPM), SAP Overview, Sourcing and Procurement, Sourcing Strategic Thinking, Spend Analytics, Strategic Sourcing, Supplier Relationship Management, Supply Chain Planning (SCP), Transformation DesignLanguageEnglishLanguage Proficiency -Proficient - C2Additional Job Location -Job TypeRegularMaster Skill List -S&P - SourcingRemote Type -OfficeWork Shift -Rotating (India)Why join Genpact?• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter• Make an impact – Help global enterprises solve business challenges that matter• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progressCome join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.Let’s build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.