Service Delivery Manager - Revenue Cycle Management

Huron Eurasia India Private Limited; Chennai; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Huron Eurasia India Private Limited is seeking a Manager to execute day-to-day activities, plan deliverables, and oversee a team across client accounts. You will ensure SLAs and quality, identify issues, and drive improvements while handling client escalations.

The role requires strong communication, budgeting capabilities and the ability to adapt to US shift timings as part of a dynamic healthcare operations environment in India.

Qualifications

• Strong customer service, project management and quality control skills.
• Ability to adapt quickly to changing technical environments and possess analytical, problem solving and quantitative abilities.
• Solid verbal and written communication skills are required.

Responsibilities

• Execute day-to-day activities and plan deliverables aligned with agent availability.
• Oversee and drive team members toward client accounts ensuring SLA and quality targets.
• Identify issues and proactively plan resolutions for clients and accounts.
• Handle client escalations and participate in status meetings with stakeholders.

Skills

Customer service

Project management

Quality control

Conflict resolution

Budget management

Education

Bachelor's degree

MBA preferred

Job description

SDM - RCM Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We help healthcare organizations build innovation capabilities and accelerate key growth initiatives, enabling organizations to own the future, instead of being disrupted by it. Together, we empower clients to create sustainable growth, optimize internal processes and deliver better consumer outcomes. Health systems, hospitals and medical clinics are under immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Investing in new partnerships, clinical services and technology is not enough to create meaningful and substantive change. To succeed long-term, healthcare organizations must empower leaders, clinicians, employees, affiliates and communities to build cultures that foster innovation to achieve the best outcomes for patients. Joining the Huron team means you’ll help our clients evolve and adapt to the rapidly changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a more consumer-centric healthcare experience, and drive physician, patient and employee engagement across the enterprise. Join our team as the expert you are now and create your future. Execute day to day activities, planning of deliverables as per availability of agents. Overseeing and driving all team members and their activities towards every client account. To ensure the team meets the required SLAs, both in terms of production and quality of work. Identify issues and proactively plan on resolution for clients and accounts. Handle client escalations, participate in client calls and status meetings as per required, and ensure proper feedback is communicated to the respective stakeholders. Initiate process improvement methods and best practices that will improve the performance of the team.

Job Description

• Good comm skills with neutral accent
• Good English Written and Listening skills
• Willing to work in US shift timings
• Good computer skills and the ability to use business support software.
• Managing company budget and finances.
• Ability to manage conflict and offer suitable resolutions.
• Strong customer service, project management, and quality control skills.
• Resource planning skills.

QUALIFICATIONS:

• Graduate in any discipline MBA preferred.
• Ability to adapt quickly to new and changing technical environments as well as strong analytical, problem solving and quantitative abilities. Solid verbal and written communication skills are required.
• Must possess strong skills on Financials and understanding of SLAs/KPIs

Education/Certifications: Graduate, preferably MBA Position Level Manager Country India