General Manager - RCM

Huron; Bengaluru; On-site; INR 3,000,000 - 5,400,000; Full time

Job summary

Huron in India is seeking a Senior Manager to lead the end-to-end Revenue Cycle Management initiatives for healthcare clients. You will manage service levels, reporting, and ensure alignment with client goals while driving CSAT/ESAT scores and overseeing process transitions to Huron.

Ideal candidates have strong communication, analytical, and financial skills, with experience in the US healthcare RCM domain and a capability to work in US shift timings. MBA preferred.

Qualifications

• Strong communication and presentation skills.
• Must understand P&L and financial metrics.
• Experience in US healthcare RCM domain is preferred.

Responsibilities

• Manage and report adherence to service levels as agreed with client.
• Drive CSAT & ESAT scores and ensure Best-In-Class processes for revenue and cost goals.
• Oversee and support the transition of processes to Huron.
• Ensure team productivity levels meet targets year on year.
• Lead recruitment and training fulfillment for the team.

Skills

Communication skills

English proficiency

Financial acumen

Education

MBA preferred

Graduate in any discipline

Job description

Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We help healthcare organizations build innovation capabilities and accelerate key growth initiatives, enabling organizations to own the future, instead of being disrupted by it. Together, we empower clients to create sustainable growth, optimize internal processes and deliver better consumer outcomes.

Health systems, hospitals and medical clinics are under immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Investing in new partnerships, clinical services and technology is not enough to create meaningful and substantive change. To succeed long-term, healthcare organizations must empower leaders, clinicians, employees, affiliates and communities to build cultures that foster innovation to achieve the best outcomes for patients.

Joining the Huron team means you’ll help our clients evolve and adapt to the rapidly changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a more consumer-centric healthcare experience, and drive physician, patient and employee engagement across the enterprise.

Join our team as the expert you are now and create your future.

As a GM, you will be involved in the full lifecycle of RCM. Manage and report adherence to service levels as agreed with client. Responsible for Customer satisfaction measured through CSAT & ESAT scores. Ensure Best-In-Class process/system are deployed for the set revenue and cost goals. Excellent communication skills, attention to detail, and strong technical and problem-solving skills are essential aspects of this role. Must be well versed with financial numbers and P&L reporting.

• Good comm skills with neutral accent
• Good English Written and Listening skills
• Willing to work in US shift timings
• Effectively manage the program and oversee/support the transition of processes to Huron
• Ensure Team productivity levels are achieved as per the targets set year on year.
• Ensure process health score is greater than 95% as per the scores measured by Delivery Excellence Teams.
• Ensure Seat Utilization is greater than 1.8
• Responsible for MIS reporting of performance metrics, identify development needs & ensure training fulfilment for the team. (To be tracked against the training plan)
• Manage employee retention and engagement.
• Contribute on recruitment (measure through participation in screening and interviewing candidates)
• Facilitate sessions on domain, leadership etc.
• Knowledge of domain areas: US Healthcare RCM.
• Must have the ability to connect with Delivery Heads, Customer and lead conversations by building strong relationship.
• Must be able to collaborate with various departments and believe in ONE TEAM approach.

Qualifications

• Graduate in any discipline MBA preferred.
• Ability to adapt quickly to new and changing technical environments as well as strong analytical, problem solving and quantitative abilities.
• Solid verbal and written communication skills are required.
• Must posses strong skills on Financials and underatnding of P&L.

Education/Certifications

• Graduate, preferably MBA

Position Level

Senior Manager

Country

India