SDM - RCM

Huron; Chennai; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Huron in India seeks a Manager to lead delivery teams, plan deliverables, and ensure SLA and quality targets are met for US-based clients.

You will coordinate with agents, manage budgets, resolve conflicts, and participate in client calls while driving process improvements across campaigns.

Qualifications

• Graduate with any discipline; MBA preferred.
• Strong verbal/written communication and analytical skills.
• Solid understanding of financials and SLAs/KPIs.

Responsibilities

• Plan deliverables for the team and coordinate with agents.
• Oversee team activities to meet client SLAs and quality.
• Identify issues and proactively plan resolutions for clients.
• Handle client escalations and participate in calls/meetings.
• Provide feedback to stakeholders and drive process improvements.

Skills

Communication skills

English proficiency

US shift willingness

Computer skills

Budget management

Conflict resolution

Customer service

Project management

Quality control

Resource planning

Education

Graduate degree

MBA preferred

Tools

Business support software

Job description

Job Description:

Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We help healthcare organizations build innovation capabilities and accelerate key growth initiatives, enabling organizations to own the future, instead of being disrupted by it. Together, we empower clients to create sustainable growth, optimize internal processes and deliver better consumer outcomes.

Health systems, hospitals and medical clinics are under immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Investing in new partnerships, clinical services and technology is not enough to create meaningful and substantive change. To succeed long-term, healthcare organizations must empower leaders, clinicians, employees, affiliates and communities to build cultures that foster innovation to achieve the best outcomes for patients.

Joining the Huron team means you’ll help our clients evolve and adapt to the rapidly changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a more consumer-centric healthcare experience, and drive physician, patient and employee engagement across the enterprise.

Join our team as the expert you are now and create your future.

Execute day to day activities, planning of deliverables as per availability of agents. Overseeing and driving all team members and their activities towards every client account. To ensure the team meets the required SLAs, both in terms of production and quality of work. Identify issues and proactively plan on resolution for clients and accounts. Handle client escalations, participate in client calls and status meetings as per required, and ensure proper feedback is communicated to the respective stakeholders. Initiate process improvement methods and best practices that will improve the performance of the team

Job Description

• Good comm skills with neutral accent
• Good English Written and Listening skills
• Willing to work in US shift timings
• Good computer skills and the ability to use business support software.
• Managing company budget and finances.
• Ability to manage conflict and offer suitable resolutions.
• Strong customer service, project management, and quality control skills.
• Resource planning skills.

QUALIFICATIONS:

• Graduate in any discipline MBA preferred.
• Ability to adapt quickly to new and changing technical environments as well as strong analytical, problem solving and quantitative abilities.
• Solid verbal and written communication skills are required.
• Must possess strong skills on Financials and understanding of SLAs/KPIs

Education/Certifications:

• Graduate, preferably MBA

Position Level

Manager

Country

India

Requirements: