General Manager - RCM

Huron Consulting Group Inc.; Bengaluru; On-site; INR 2,500,000 - 4,500,000; Full time

Benefits offered by this job

Health benefits

401(k) plan with match

Employee stock purchase plan

Paid time off

Parental leave

Wellness program

Job summary

Huron Consulting Group Inc. in Bengaluru seeks a Senior Manager to lead the full lifecycle of RCM, manage client service levels, and drive revenue and cost targets.

You will report on performance, ensure customer satisfaction scores CSAT/ESAT, and collaborate across Delivery Heads and teams. With MBA preferred and strong English communication, you will work US shift timings and guide the transition of processes to Huron, building lasting client relationships and maintaining high engagement

Qualifications

• Graduate in any discipline; MBA preferred.

Responsibilities

• Manage and report adherence to service levels as agreed with client.
• Ensure customer satisfaction measured through CSAT & ESAT scores.
• Deploy best-in-class processes and systems for revenue and cost goals.
• Connect with Delivery Heads, customers and lead conversations by building strong relationships.
• Collaborate with various departments to promote ONE TEAM approach.
• Oversee transition of processes to Huron and manage program productivity.
• Oversee MIS reporting of performance metrics and training fulfilment.
• Manage employee retention and engagement.

Skills

Excellent communication

Good English (written/listening)

P&L reporting

US shift timings

Education

Graduate in any discipline

MBA preferred

Job description

Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We help healthcare organizations build innovation capabilities and accelerate key growth initiatives, enabling organizations to own the future, instead of being disrupted by it. Together, we empower clients to create sustainable growth, optimize internal processes and deliver better consumer outcomes. Health systems, hospitals and medical clinics are under immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Investing in new partnerships, clinical services and technology is not enough to create meaningful and substantive change. To succeed long-term, healthcare organizations must empower leaders, clinicians, employees, affiliates and communities to build cultures that foster innovation to achieve the best outcomes for patients. Joining the Huron team means you'll help our clients evolve and adapt to the rapidly changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a more consumer-centric healthcare experience, and drive physician, patient and employee engagement across the enterprise. Join our team as the expert you are now and create your future.

As a GM, you will be involved in the full lifecycle of RCM. Manage and report adherence to service levels as agreed with client. Responsible for Customer satisfaction measured through CSAT & ESAT scores. Ensure Best-In-Class process/system are deployed for the set revenue and cost goals. Excellent communication skills, attention to detail, and strong technical and problem-solving skills are essential aspects of this role. Must be well versed with financial numbers and P&L reporting.

• Good comm skills with neutral accent
• Good English Written and Listening skills
• Willing to work in US shift timings
• Effectively manage the program and oversee/support the transition of processes to Huron
• Ensure Team productivity levels are achieved as per the targets set year on year.
• Ensure process health score is greater than 95% as per the scores measured by Delivery Excellence Teams.
• Ensure Seat Utilization is greater than 1.8
• Responsible for MIS reporting of performance metrics, identify development needs & ensure training fulfilment for the team. (To be tracked against the training plan)
• Manage employee retention and engagement.
• Contribute on recruitment (measure through participation in screening and interviewing candidates)
• Facilitate sessions on domain, leadership etc.
• Knowledge of domain areas: US Healthcare RCM.
• Must have the ability to connect with Delivery Heads, Customer and lead conversations by building strong relationship.
• Must be able to collaborate with various departments and believe in ONE TEAM approach.

QUALIFICATIONS

• Graduate in any discipline MBA preferred.

Position Level Senior Manager Country India

At Huron, we're redefining what a consulting organization can be. We go beyond advice to deliver results that last. We inherit our client's challenges as if they were our own. We help them transform for the future. We advocate. We make a difference. And we intelligently, passionately, relentlessly do great work…together.

Are you the kind of person who stands ready to jump in, roll up your sleeves and transform ideas into action? Then come discover Huron. Whether you have years of experience or come right out of college, we invite you to explore our many opportunities. Find out how you can use your talents and develop your skills to make an impact immediately. Learn about how our culture and values provide you with the kind of environment that invites new ideas and innovation. Come see how we collaborate with each other in a culture of learning, coaching, diversity and inclusion. And hear about our unwavering commitment to make a difference in partnership with our clients, shareholders, communities and colleagues.

• medical, dental, and vision coverage to employees and dependents
• a 401(k) plan with a generous employer match
• an employee stock purchase plan
• a generous Paid Time Off policy
• paid parental leave and adoption assistance
• Our Wellness Program supports employee total well-being by providing free annual health screenings and coaching, bank at work, and on-site workshops, as well as ongoing programs recognizing major events in the lives of our employees throughout the year.

All benefits and programs are subject to applicable eligibility requirements.

Huron is fully committed to providing equal employment opportunity to job applicants and employees in recruitment, hiring, employment, compensation, benefits, promotions, transfers, training, and all other terms and conditions of employment.

Huron will not discriminate on the basis of age, race, color, gender, marital status, sexual orientation, gender identity, pregnancy, national origin, religion, veteran status, physical or mental disability, genetic information, creed, citizenship or any other status protected by laws or regulations in the locations where we do business.

We endeavor to maintain a drug-free workplace.