Service Delivery Manager

Space Inventive, Inc; Hyderabad; Hybrid; INR 2,600,000 - 4,200,000; Full time

Job summary

Space Inventive, Inc. is seeking a Delivery Manager to bridge service delivery teams and the CEO, owning project outcomes and ensuring client satisfaction.

You will mature our delivery culture by standardizing frameworks, optimizing resources, and guiding cross-functional teams across IT/ITES projects, including pharma engagements. This role offers a hybrid work setup and immediate start.

Qualifications

• Post-graduate degree in Management is highly desired.
• Experience: 10+ years of proven experience in project or delivery management within the IT/ITES industry.
• Leadership: A minimum of 6+ years in a leadership role managing multiple concurrent projects and diverse teams.
• Expertise: Deep understanding of project management methodologies (Agile, Scrum, Waterfall) and proficiency in modern project management tools.
• Industry Knowledge: Experience delivering services within the Pharmaceutical or Life Sciences sector is preferred.
• Certifications: PMP or other recognized project management certifications are considered a significant advantage.

Responsibilities

• Oversee the end-to-end delivery process from initiation through to successful completion.
• Act as the final point of accountability for project timelines, budgets, and the meeting of rigorous quality standards.
• Lead project planning, execution, and monitoring phases to ensure alignment with organizational goals.
• Monitor overall project performance, proactively identifying and resolving systemic risks or delivery bottlenecks.
• Establish and enforce standardized delivery frameworks and best practices across all service lines.
• Drive the adoption of consistent methodologies such as Agile, Scrum, or Waterfall tailored to Pharma clients.
• Conduct regular audits and reviews to ensure compliance with quality requirements and project objectives.
• Lead the strategic allocation and management of resources to ensure maximum efficiency across the project portfolio.
• Identify resource gaps and collaborate on talent development to meet evolving needs of the business.
• Balance team workloads to maintain high performance while preventing burnout.
• Serve as the senior point of contact for key clients, building and maintaining long-term strategic relationships.
• Manage high-level client expectations and act as the primary anchor for service-related escalations.
• Identify opportunities to expand our service footprint through upselling or cross-selling additional capabilities to existing clients.
• Lead and motivate cross-functional teams, fostering a collaborative and positive work environment.
• Provide guidance and support to team members, driving continuous improvement through regular feedback and performance evaluations.
• Champion a culture of results-oriented performance and excellence in service delivery.

Skills

Project management

Leadership

Agile methodologies

Scrum

Waterfall

Education

Post-graduate degree in Management

PMP certification

Tools

PM software tools

Job description

Position Overview

The Delivery Manager serves as the primary bridge between the service delivery teams and the CEO. This role holds a pivotal position in the organization as the single point of accountability for all project outcomes, ensuring that our technical excellence translates into consistent client satisfaction. You will be responsible for maturing our delivery culture by standardizing frameworks and optimizing our talent pool across the organization.

Experience

10+ Years

Notice Period

Immediate - 30 Days

Work Mode

Hybrid

Key Responsibilities

1. Delivery Governance & Accountability:-

• Oversee the end-to-end delivery process from initiation through to successful completion.
• Act as the final point of accountability for project timelines, budgets, and the meeting of rigorous quality standards.
• Lead project planning, execution, and monitoring phases to ensure alignment with organizational goals.
• Monitor overall project performance, proactively identifying and resolving systemic risks or delivery bottlenecks.

2. Operational Excellence & Standardized Frameworks:-

• Establish and enforce standardized delivery frameworks and best practices across all service lines.
• Drive the adoption of consistent methodologies such as Agile, Scrum, or Water fall tailored to the specific needs of Pharma clients.
• Conduct regular audits and reviews to ensure compliance with quality requirements and project objectives.

3. Resource Optimization & Strategy:-

• Lead the strategic allocation and management of resources to ensure maximum efficiency across the project portfolio.
• Identify resource gaps and collaborate on talent development to meet the evolving needs of the business.
• Balance team workloads to maintain high performance while preventing burnout.

4. Client Relationship & Escalation Management:-

• Serve as the senior point of contact for key clients, building and maintaining long-term strategic relationships.
• Manage high-level client expectations and act as the primary anchor for service-related escalations.
• Identify opportunities to expand our service footprint through upselling or cross-selling additional capabilities to existing clients.

5. Leadership & Team Development :-

• Lead and motivate cross-functional teams, fostering a collaborative and positive work environment.
• Provide guidance and support to team members, driving continuous improvement through regular feedback and performance evaluations.
• Champion a culture of results-oriented performance and excellence in service delivery.

Qualifications

• A Post-graduate degree in Management is highly desired
• Experience: 10+ years of proven experience in project or delivery management within the IT/ITES industry.
• Leadership: A minimum of 6+ years in a leadership role managing multiple concurrent projects and diverse teams.
• Expertise: Deep understanding of project management methodologies (Agile, Scrum, Waterfall) and proficiency in modern project management tools.
• Industry Knowledge: Experience delivering services within the Pharmaceutical or Life Sciences sector is preferred.
• Certifications: PMP or other recognized project management certifications are considered a significant advantage.