Service Delivery Leader - HRO - Talent Development 3

Genpact; Dadri; On-site; INR 1,600,000 - 2,100,000; Full time

Job summary

Genpact in India seeks a Service Delivery Leader for HRO - Talent Development to design and implement a scalable learning framework for virtual and agile environments. You will analyze training needs, build a structured curriculum, and create roadmaps that adapt to changing business goals.

Collaborate with leadership to ensure governance and measurable outcomes. This role requires partnership with cross-functional teams to integrate learning with overall operations and drive continuous

Qualifications

• Experience in designing training needs analyses and structured curricula.
• Ability to develop adaptable roadmaps for virtual and agile environments.
• Collaboration with leadership to align learning with strategic goals.
• Experience with cross-functional teams to integrate learning with operations.
• Proficiency in data visualization for reporting and governance.

Responsibilities

• Conceptualize and design a learning framework tailored to specific needs.
• Conduct comprehensive training needs analysis and develop curricula.
• Create and execute training roadmaps aligned with organizational goals.
• Collaborate with leadership and cross-functional teams for integration.
• Drive continuous improvement in learning and development.

Skills

Candidate Screening

Executive Recruiting

Hiring

Talent Acquisition

Talent Development

Education

Bachelor's - HR/Industrial Relations

Bachelor's - Human Resource Management

Master's - Business Administration

Master's - Human Resource Management

Job description

Service Delivery Leader - HRO - Talent DevelopmentReady to turn bold ideas into real-world impact?At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.Job DescriptionResponsibilities: Conceptualize and design a learning framework tailored to specific needs, ensuring flexibility and agility in execution, especially for virtual and agile environments. Conduct comprehensive training needs analysis to develop a structured curriculum that aligns with process requirements and enhances employee skills. Create and execute training roadmaps, ensuring they are adaptable to changing needs and requirements and remain relevant to organizational goals. Work closely with leadership to ensure robust planning, smooth execution, and alignment with strategic objectives. Collaborate with cross-functional teams to ensure that the learning framework integrates seamlessly with overall organizational operations and goals. Lead initiatives for continuous improvement in learning and development, driving change and fostering a culture of ongoing skill enhancement. Utilize data visualization tools for effective reporting and governance, ensuring transparency and insights into the training and development processes.QualificationsBachelors - HR/Industrial Relations, Bachelors - Human Resource Management, Bachelors - Psychology, Masters - Business Administration, Masters - Human Resource ManagementCertificationsSHRM Certified Professional (SHRM-CP) - ProtouchProtouchRequired SkillsCandidate Screening, Executive Recruiting, Hiring, Talent Acquisition, Talent DevelopmentLanguageEnglish (Required)Language Proficiency -Proficient - C2Additional Job Location -Job TypeRegularMaster Skill List -HRO - Talent DevelopmentRemote Type -OfficeWork Shift -Flex Time (India)Why join Genpact?Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matterMake an impact – Help global enterprises solve business challenges that matterAccelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay aheadWork with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every dayThrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progressCome join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.Let’s build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.